Total Rewards Lead

We are looking for an experienced compensation and benefits professional to join our HR team, supporting our E&A offices as a Total Rewards Lead. This role is responsible for supporting the end-to-end benefits enrolment, management and compliance processes including embedding ICF’s reward strategy, developing market intelligence, reviewing salary surveys and supporting our compensation ranges and benchmark review. The role would also be key in communicating with employees and managing all queries related to our benefits offerings, documentation, policies, reporting & metrics, audits and compliance.

The Total Rewards Lead will be responsible for ensuring quality delivery, participation in all identified opportunities for improvement and also drive best practice. The role will manage Total Reward professionals in Belgium and India, and will have direct responsibility for compensation and benefits management for Spain as well as the UK. This role will be part of the E&A regional HR management team and will be expected to collaborate with partners from HR centres of excellence (Talent Acquisition, Learning & Development and HRBP).

Main Responsibilities:

• Benefits Administration:
  • Responsible for the administration of benefit programmes (Private Medical Insurance, Dental Insurance, Cycle to Work, Childcare Vouchers etc). Liaise with internal departments on benefit costs to fringe rates, annual renewal costs.
  • Manage employee benefit queries, including organising appropriate comms around changes to offerings, new benefits etc.
  • Monitor and evaluate the company’s benefits programs including: insurance programs, retirement plans, sick leave, time off and vacation policies, and ensure these programs are current with regard to legislations, trends, practices and costs
  • Liaising and partnering with market vendors for renewals, benefit queries and employee issue resolution
  • Complete data requirements gathering, file validation/submission and testing processes for compensation tools and benefits vendors/platforms
  • Data/files management and reporting.
  • Support Finance and Accounting teams in annual benefits fringe calculations and reporting
• E&A Total Reward Team Management
  • Manage Total Reward professionals in Belgium and India. Be across compensation and benefits issues supported by the team, utilising their skills as necessary to support region wide initiatives.
• Pension Administration
  • Responsible for the monthly processing of UK pension contributions, using our provider’s system alongside internal payroll reports.
  • Answer questions related to pensions from employees and action changes to contributions, opt-in/opt-out requests and ad hoc issues.
• Compensation Analysis
  • Monitoring internal equity and external benchmarks
  • Monitor UK legislation regarding compensation and benefits
  • Support Leaders and Managers with compensation queries/issues (internal equity assessments, new hire offers, sign on/retention bonuses)
• Process Responsibilities: Apply knowledge/skills to support tasks related to all compensation disciplines, including – market intelligence, rewards planning and compensation ranges and benchmarks.
• Rewards Planning:
  • Standard/periodic reporting and analytics and year-end annual reporting and analytics.
  • Annual activities – collaborate/recommend local comp guidelines, salary ranges, merit/promotion metrics, etc.
  • Execute ad-hoc reporting for special projects and researching salary benchmarks
• Market Intelligence (MI):
  • Survey selection process including job matching guidelines review/update, and market data procurement
  • Market data analytics and reporting using salary survey tools
  • Attend webinars conducted by vendor companies and consultants to keep up to date on data and market practice.

Basic Requirements:

• Ensure high quality work and meet deliverable requirements/targets/timelines
• Exhibit effective time/work management
• Contribute to strengthen/expand stakeholder relationships
• Interact with the stakeholders/vendors and escalate issues as needed
• Adhere to standard internal procedures to improve the quality of services/benefits provided to our employees
• Proactively propose process improvements by providing implementable solutions to manage process delivery
• Share knowledge/best practices with team members relating to own specialization.
   

Personal Qualities:

• Excellent time management skills and the ability to multi-task in a fast-paced environment
• Ability to work within multi-cultural, multi-disciplinary teams spread across several countries
• Sound research and business ethics, including the protection of proprietary and confidential information
• Ability to be flexible to handle multiple priorities, and manage a varied workload to achieve agreed deadlines without compromising quality or standards
• Highly developed, interpersonal skills and self-motivation
• High level of attention to detail and accuracy
• Ability to demonstrate a can-do approach, as a problem solver and team player.

Experience Requirements

• At least 5 yrs+ of compensation & benefits experience in high-growth companies;
• Knowledge of Radford, WTW and other published surveys
• Working knowledge of equity for a public company
• Business acumen and financial analysis skills
• Excellent interpersonal, customer service and written/verbal communication skills
• Demonstrated ability to bring programs from concept to successful implementation
• Ability to handle confidential employee information with discretion and good judgment
• Proactive, collaborative team member with excellent attention to detail and strong sense of urgency and follow through
• Workday experience is preferred
• Proficiency in MS-Excel, Google Sheets, etc.
• Bachelor’s degree required or equivalent experience

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About us:

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are committed to creating a culture where we embrace our differences in ideas and identities. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. 

Learn more about what we do and our commitment to inclusion.

The benefits of joining ICF:

Our people at ICF are our most important asset, so we invest in them from the moment they arrive. When you join our team, you’ll have access to a vast array of benefits to help you live your life well.

We offer a hybrid working policy, which will provide you with the flexibility to collaborate in the office, as well as in the comfort of your own home, ensuring you are able to successfully deliver the requirements of your role.

To support you, our employee wellbeing hub is designed to provide highly personalised support across a comprehensive range of wellbeing issues, such as mind, body, finances, community, career programs and HR support.

We enjoy celebrating success, which is why we have a competitive recognition program called ‘You Matter’, which awards points as a ‘thank you’ for your work achievements. These can be spent on a large variety of high-quality items, as well as online or high-street vouchers, all with zero tax payable by the employee.

ICF also offers a range of competitive benefits, which include:

• Single Private Medical Insurance cover with no restrictions on existing conditions.
• Dental insurance and an online GP service.
• 25 days annual leave, plus UK bank holidays (annual leave increases with years of service).
• Pension scheme with 5% of salary employer contribution
• Life assurance paying 4x annual salary and Group Income Protection paying 66% of salary for up to 5 years if you are off work on long-term sick.
• Enhanced parental leave policies, enhanced maternity, paternity, adoption, and shared parental pay.

London (GB80)