Test Manager (Senior)

Test Manager (Senior Consultant) – Retail Technology

Permanent, Full Time
Salary: £50,000 – £75,000 per annum
Direct applicants only – no agencies please (preferred suppliers already in place)

Spike are retail technology experts delivering end‑to‑end, go‑live confidence for some of the largest and most complex retail brands.

This is an exciting opportunity to join Spike as we continue to grow our Quality Management practice. This role is suited to an experienced Test Manager operating at Senior Consultant level, with strong retail or eCommerce experience and the ability to lead testing activity across complex delivery environments.

You will work across Spike’s client portfolio—often within managed services—owning test strategy and delivery for small to medium test programmes, while supporting pre‑sales activity and the development of Spike’s testing services.

Role purpose

As a Senior Consultant Test Manager, you will:

• Own and deliver testing strategy and execution across complex client engagements
• Balance quality, delivery, and commercial considerations within managed services and project delivery
• Act as a trusted testing lead for clients and internal stakeholders
• Lead, mentor, and develop Spike consultants across projects
• Contribute to Spike’s sales, marketing, and service development activities

Key responsibilities

Test Strategy & Delivery Leadership (Drive Excellence)

• Define and implement test strategies, processes, techniques, and approaches across varied delivery models
• Lead delivery of small to medium test programmes across multiple workstreams, vendors, and technologies
• Own test organisation, tooling, infrastructure, environments, and test data strategy
• Ensure appropriate balance between delivery quality and commercial effectiveness
• Provide delivery assurance and support Spike quality reviews across active programmes
• Operate effectively across both strategic planning and detailed execution levels

Commercial & Client Engagement (Grow the Business)

• Produce and own test estimates, strategies, and delivery approaches for proposals and client engagements
• Support the Spike sales team through pre‑sales conversations, solution shaping, and bid input
• Build strong, collaborative relationships with client stakeholders
• Help position Spike’s quality and testing services effectively with existing and prospective clients
• Support marketing activity by contributing content, case material, and service positioning

Leadership, People & Culture (Nurture Our Culture)

• Lead, coach, and mentor Spike consultants across client projects
• Support the development of Test Leads and less experienced consultants
• Promote consistent quality standards, professionalism, and best practice
• Contribute to knowledge sharing, methods, and continuous improvement within the Quality Management practice
• Demonstrate Spike values through behaviour, decision‑making, and client interactions

Required experience & capabilities

• Proven experience defining and implementing test strategies across multiple projects
• Strong background in retail and/or eCommerce delivery environments
• Experience collaborating with and influencing both technical and non‑technical stakeholders
• Comfortable operating at both senior/strategic and detailed delivery levels
• Strong understanding of modern SDLCs, delivery models, and testing practices
• Awareness of evolving testing techniques, tools, and technology trends
• Ability to work autonomously with accountability for outcomes

What we offer

• Personal relationships with an open‑door leadership team
• Challenging, consultancy‑led work across a variety of retail clients
• Remote‑first working with flexibility and paid travel when required
• A business owned by practising consultants, with shared purpose and principles
• Pick‑and‑mix benefits allowance
• Dedicated career coach and ongoing development support

Plus:
• Annual performance and pay review
• 25 days annual leave + public holidays
• Day off for your birthday
• Leave exchange (buy or sell)
• Training allowance
• Pension with auto‑enrolment after one month

Spike is an equal opportunities employer.