Delta Capita is seeking an Associate to support a strategic CRM and CMS transformation programme, centred on Microsoft Dynamics with additional CMS capabilities. This role offers an excellent opportunity for a motivated individual with experience in Microsoft Dynamics (CRM), UAT management, and ideally CMS platforms, to contribute to a high-impact implementation programme and subsequent post go-live support.
The successful candidate will play a key role in leading User Acceptance Testing (UAT), coordinating defect management, and acting as a central liaison between business stakeholders and technical teams during and after deployment.
Key Responsibilities
Lead and manage end-to-end UAT processes, including test planning, script review, execution, and defect tracking
Coordinate closely with business stakeholders and technical teams to ensure timely resolution of issues
Maintain clear documentation, reporting, and status updates for key governance forums
Support data migration and system readiness activities ahead of go-live
Provide insight and analysis to optimise system functionality and business processes
Develop UAT reporting and dashboards (e.g., Power BI) to track progress and risks
Deliver post go-live support, acting as the first point of contact for user queries and issues
Triage and manage enhancements, defects, and support requests with external vendors
Assist with user training and ongoing system adoption
Support project administration and coordination as required
Required Skills and Experience
Hands-on experience with Microsoft Dynamics (CRM)
Exposure to CMS platforms (ideally Kentico or similar)
Proven experience in UAT management, including test planning, script creation, and execution
Strong analytical and problem-solving skills, with experience in data handling and process analysis
Experience with Jira, Excel, and structured defect tracking processes
Familiarity with Power BI or similar reporting tools (advantageous)
Strong stakeholder management and communication skills
Ability to work across multiple teams and manage competing priorities
High attention to detail with strong organisational skills
Exposure to financial services or capital markets is advantageous but not essential
How We Work:
Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.
This is a 6-12 month contract position located in London with hybrid working. As the selection and interview process is ongoing, please submit your application in English as soon as possible, if your profile is selected, a member of our team will contact you within 4 weeks. For this role, a valid working permit for the UK is mandatory.
Who We Are:
Delta Capita Group (a member of the Prytek Group) is a global managed services, consulting, and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions for non-differentiating services.
Our 3 offerings are:
Managed Services
Consulting & Solutions
Technology
To know more about Delta Capita and our culture click here: Working at DC - Delta Capita.
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