CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.
Key Responsibilities May Include:
- Develop and maintain multi-tiered customer relationships within the assigned territory, ensuring customer loyalty and satisfaction through regular engagement, addressing customer needs at every lifecycle stage.
- Serve as the primary point of contact for customers, providing clear and proactive communication on account performance, inquiries, and feedback, while delivering value through strategic account management.
- Support business growth by promoting asset utilization and profitability initiatives, including customer onboarding, platform launches, and expansion into new lanes, enhancing the overall customer experience.
- Collaborate with cross-functional teams, including Commercial, Supply Chain, and Operations, to develop and implement customer-specific solutions that drive supply chain efficiencies and align with CHEP’s strategic goals.
- Resolve customer issues at the operational level, working closely with Customer Service, Logistics, and field teams to proactively manage account health, ensure controls, and mitigate potential disruptions.
- Partner with Logistics and Operations teams to reduce service failures, identify cost-saving opportunities, and improve supply chain efficiencies to deliver value to customers.
- Lead asset productivity initiatives, focusing on reducing asset damage, improving asset reuse, and minimizing customer rejections, cancellations, and operational backlogs.
- Conduct on-site quality audits, pallet handling training, and other educational sessions to ensure customers are aligned with CHEP Pallet specifications and best practices, promoting optimal asset management.
- Where required, lead on-site quality audits of internal service centers to ensure best practices and drive continuous improvement in customer-facing quality processes.
- Advocate for a culture of safety by adhering to Zero Harm principles, ensuring full compliance with CHEP’s safety protocols and procedures.
Permanent | Full-time | Field-based
Covering London & South Coast: Bournemouth, Portsmouth, Brighton, Guildford, Croydon, Bromley, Essex
Excellent salary + company car + bonus + benefits
Join CHEP, a global leader in sustainable logistics, as a Territory Manager. In this role, you’ll drive sales growth, deepen customer relationships, and increase spend across your region with both new and existing customers. We’re looking for someone proactive, commercially astute, customer-obsessed, and confident in face‑to‑face engagement.
What you’ll do- Identify and convert new business opportunities (including digital leads and self‑generated prospects)
- Build and maintain strong relationships across your territory—from operational contacts to senior decision makers
- Conduct structured business reviews and create joint business plans that support long‑term partnerships
- Increase customer pallet volumes by converting white pallet users to CHEP solutions
- Win back business from competitors and expand customer spend year‑on‑year
- Build and manage a healthy opportunity pipeline across strategic product areas
- Full UK driving licence
- 5+ years’ experience in business development, territory sales, account management, or a similar field-based commercial role
- Proven track record in lead generation, sales conversion, and territory growth
- Strong relationship‑building skills with the ability to influence at multiple levels
- Confident in presenting, negotiating, and delivering customer‑facing reviews
- Ability to understand customer pain points, ideally within supply chain or operational environments
- Certified Top Global Employer
- Competitive salary + quarterly commission bonus
- Company car, laptop, tablet & phone
- Private healthcare, pension (up to 7.5%), life assurance
- Share scheme, retail discounts, EAP
- 25 days’ holiday (+ option to buy/sell 5)
- Flexible working & 3 paid volunteer days
CHEP isn’t just a pallet company—we’re the invisible backbone of the global supply chain, driving innovation and sustainability worldwide.
Interested? Apply now with your CV and join a business that invests in people and the planet.
As an inclusive employer, Brambles encourages candidates to inform their Talent Acquisition Partner of any reasonable adjustments needed during the application or interview process.
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].
