Temporary Associate Claims Administrator

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.

We wouldn’t be able to undertake an examination series every year without our dedicated Associates; part of how we take care of them is making sure they get paid promptly and correctly. And this is where you would come in!

Working within the Associate Services team, you’ll be checking and authorising associate payments claims for their vital work. Therefore we need to ensure you bring your amazing attention to detail and strong interpersonal skills with you every day; as you’ll be checking hundreds of daily claims and interacting with dozens of Associates. both on the phone or by email.

You’ll be able to work independently through your allocated assignments, as you take advantage of our hybrid working policy; where a number of agreed days can be worked from home. You’ll also need to be flexible in your approach to work and have the motivation to work longer than average days. A 35 hour week is spread over Monday, Tuesday, Thursday and Friday; this is non-negotiable as the payment system cannot be accessed for work on a Wednesday.

The right candidate doesn’t need payroll or claims management experience; a track record of high volume administrative work and good IT skills would be a benefit, as well as the ability to pick up new systems. Plus a positive and outgoing attitude, which will ensure our Associates are receiving a valuable service every time.

Contract details:

Location: Offices on the University of Surrey campus, GU2 7XJ; with hybrid options available
Pay: £14.40 per hour
Contract Dates:01/06/2026 until 31/07/2026
Working pattern: Full time 35 hours. However the hours will be compressed across four working days: Monday, Tuesday, Thursday and Friday. Wednesday’s will be non-working days.

Interested?

Click “Apply” and select “Create Account” to set yourself up a Workday Applicant Account.

Our recruitment timeline is constantly evolving, we are currently likely to close adverts in mid-May. However we reserve the right to close earlier should a suitable appointment be made. We aim to review all applications and provide outcomes in a timely manner.

AQA is an equal opportunities employer and welcomes applications from all sections of the community regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique.

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.