Location: Flexible
Salary: Competitive + Benefits
The Role:
We are looking for an experienced Telemarketing Team Leader to lead a dynamic team of 8-12 Telemarketing Consultants. You'll be responsible for guiding your team to achieve sales targets, fostering a high-performance culture, and optimizing performance through data analysis and insights. This is an exciting opportunity to work with a motivated team and take ownership of both day-to-day operations and long-term strategy for customer engagement.
Key Responsibilities:
- Lead a team of Telemarketing Consultants to meet performance goals.
- Use data to drive decisions and explain trends impacting performance.
- Work across multiple products and collaborate with stakeholders to optimize the customer journey.
- Provide regular coaching and development for your team, ensuring personal and professional growth.
- Identify new opportunities to generate higher value customers for MVF and our clients.
- Be client-centric, ensuring high-quality lead generation and exceptional customer service.
What we're offering:
- Summer Fridays for extra time off during the summer months
- 25 days paid holiday (increasing up to 30 days over time) plus 8 bank holidays
- Closed for Christmas holidays to enjoy the festive season with loved ones
- Work remotely for 2 weeks a year
- Comprehensive benefits package including health, dental, and vision coverage
- Life Assurance and Income Protection to protect your loved ones
- Six months paid maternity leave and one month paid paternity leave (inclusive of same-sex and adoptive parents)
- Be Well wellbeing program, offering support to you and your family
- 2 charity days per year to give back to causes you care about
Our Team: At MVF, we generate high-quality, sales-ready customers for our clients. Our Contact Centre is critical to our success, generating over £12 million in gross profit. As a Telemarketing Team Leader, you'll be part of a passionate team committed to delivering exceptional customer experiences and maximizing client growth.
What Success Looks Like:
- A high-performing team that consistently meets and exceeds revenue and performance metrics.
- A data-driven approach to ensure optimal operational efficiency.
- Strong relationships with key stakeholders and recognition as an expert in B2B.
- Continuous improvement and innovation across the Telemarketing Team.
Our Ideal MVFer:
- Experience in sales-focused contact centres (ideally outbound calling).
- Proven leadership skills with a track record of building high-performing teams.
- Strong analytical skills and the ability to make data-driven decisions.
- A passion for coaching, developing, and inspiring teams to succeed.
- Excellent communication skills and a proactive problem solver.
MVF London, England Office
1A Shepherdess Walk, London, United Kingdom, N17QE
