About this role
About Telecom & Mobility Operations Team
BlackRock’s Telecommunication Expense Management (TEM) team plays a key role in keeping our people and offices connected and our costs controlled. The TEM team accomplishes this through the oversight of all aspects of BlackRock’s telecommunications expenses including quoting, provisioning, inventory, and vendor management for Data, Voice, and Mobility services globally.
This team is part of BlackRock’s Technology & Operations organization, which is responsible for the end-to-end management of BlackRock's operating and technology platforms. This includes providing services that impact the product and trade lifecycle, as well as enhancing the client and employee experiences. Technology and Operations is dedicated to operational excellence and managing risk to uphold the integrity of our platform.
Your role and impact
The EMEA/APAC VP of Telecom & Mobility Operations of the Telecom Expense Management team is responsible for data, voice, and mobility services. They handle invoice and expense management for all telecom vendors, ensuring timely payments to carriers and maintaining an accurate inventory of all services.
The position collaborates with the Finance team to manage budget projections and adjustments throughout the fiscal year. They also partner with the Supplier Vendor Management team to negotiate contracts with all telecommunication carriers, including 25 global mobile carriers that require individual agreements. They oversee the partnership with Tangoe, our third-party Telecom Expense Management provider, ensuring they deliver their contractual services as negotiated and evaluating new Tangoe service offerings to leverage trends in the telecommunications space.
Additionally, position drives data management and analytics for telecom expense management team, ensuring quality management implementation, reporting enablement and automation within internal and external applications. Also focus on streamlining the processes across regions driving efficiency and control.
Responsibilities:Collaborate with senior management of TEM's key partners at BlackRock, including Networking, Unified Communications, Finance, SVM, Legal & Compliance, Mobile Engineering, Deskside, and Aladdin teams.
Serve as a primary contact for more than 100 telecommunication partners, addressing customer concerns related to critical issues within APAC & EMEA region.
Manage ordering, invoicing and fulfillment of the mobility orders and other telecom related expenses, ensuring accuracy and compliance with internal and external requirements.
Coordinate a distributed team of staff members situated in different locations, guiding them through day-to-day activities, projects, work distribution, objective setting, and career growth opportunities.
Serve as the Global Service Owner of Mobility Services in EMEA and APAC region.
Continuous process analysis and optimization focusing on efficiency while driving user adoption.
Responsible for setting up, mapping and documentation of existing processes within Telecom and Mobility space to allow audibility and business continuity.
Implement data quality mechanisms to enable real-time reporting and effortless information flow for day to day operations and better business insights and control.
Serve as a primary contact for data governance topics, advocating for high standards across all applications within Telecom and Mobility operations team, including external sources.
Focus on enabling automation within Telecom and Mobility operations space driving cost reduction and productivity.
A minimum of 7+ years of managerial experience in the telecommunications field.
Excellent leadership, communication, and managerial skills.
Skilled in operating within matrix structures, cultivating strong vendor partnerships, and communicating across all levels of an organization.
Experience with automation, AI, and Copilot for metric reporting is preferred.
Strong communication skills and proven ability to perform well under high-pressure situations.
Strong analytical skills and proven track of managing data transformation within matrix organization.
Detail-oriented mindset and ability to meet assertive deadlines for the delivery of telecom services.
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
