Technology Support III

Job Description
We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible
As a Technology Support III in the Rates Production Management team, you will be a key player in supporting multiple products like Securities, Swaps, Finance, eTrading in the Rates Trading and Athena environments. You will work closely with the London Business and our Global partners, providing end-to-end application or infrastructure service delivery to enable successful business operations of the firm. This role offers the opportunity to enhance your skills in UNIX / Linux, scripting, and problem-solving in a fast-paced and changing environment.
Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and proficient advanced experience.
• Bachelor's or master's degree in engineering, computer science or information systems
• 5 years+ experience working as application support / development in the finance services domain
• All round UNIX / Linux skills, ability to write scripts
• Able to read and interpret / diagnose scripts in the event of failure
• Quick thinker, problem solver and a fast learner under changing environments
• Excellent communication skills, be able to communicate effectively with both business and technology partners
• Ability to automate and build tools for improved productivity

Preferred qualifications, capabilities, and skills

• Ability to understand and work within the demanding nature of the trade floor
• Experience in using and understanding Python Scripts / Code
• Exposure to monitoring and capacity management tools ( Geneos, Splunk, Corvil e.t.c)
• Knowledge and experience of FIX protocol
• Python reading / coding skills
• Able to conduct effective post incident review and release ownership and management
• Understanding of eTrading market data distribution

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.