Technology Support II Credit Trade Floor Production Management Associate

Job Description
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in in the Global Credit Production Management Team at JPMorgan Chase, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities

• Provide front line support to the Credit trading desk
• Automate manual tasks to improve the efficiency and effectiveness of the team
• Work collaboratively in teams and develop meaningful relationships to achieve common goals
• Fix application and data issues as they arise
• Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
• Improve operational stability and availability through participation in problem management
• Monitor production environments for anomalies and address issues utilizing standard observability tools
• Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
• Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• Experience troubleshooting, resolving, and maintaining information technology services
• Proven expertise in application development and support environment with more than one technology and multiple design techniques
• Advanced knowledge of development toolset to design, develop, test, deploy, maintain, and improve software
• Proficiency in one or more general purpose programming (Java, Python, .Net, C++, etc.)
• Understanding of risk controls and compliance to departmental and company-wide standards
• Working knowledge of development toolset to design, develop, test, deploy, maintain and improve software
• Knowledge of LINUX/UNIX operating systems, i.e., executing functional commands
• Knowledge of scheduling tools (Autosys, Control M) and development tools (Jenkins, Git, BitBucket)
• Experience with database technologies, i.e., ability to develop and execute SQL queries

Preferred qualifications, capabilities, and skills

• Basic Cloud knowledge (AWS or Kubernetes)
• Previous experience working on a front-office aligned support team (ideally on a trading floor) is highly desirable.
• Previous experience / product knowledge of Fixed Income is highly desirable.
• Experience or knowledge of working in a DevOps / SRE model would be an advantage

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.