Technology Solution Consultant

Company Overview:

We are the long-standing, production partner of choice that has helped brands across borders and cultures for over half a century achieve their business goals. With 2,700 experts in 29 countries across the world, we are a global team of collaborators, innovators, and motivators.

We pride ourselves on creating empowering, safe, and supportive environments for all our employees, regardless of race, gender, sexual orientation, ability, or any other defining factor. We embrace difference through diversity of thought, experience, and expertise to maximise potential and bring the greatest benefits for our people and our clients.

We can’t bring big ideas to life without exceptional people. At Tag, we respect individuality and the power of the collective. We want people to be themselves, unafraid to voice ideas, no matter how big they are or who they come from.

In June 2023, Tag was acquired by dentsu Group, Inc, though we remain a distinct brand that is led by David Kassler, Tag Global CEO, headquartered in London. As dentsu’s acquisition of Tag significantly expands content delivery capabilities, Tag’s expertise to deliver personalized, omnichannel content in real-time and at-scale for clients remains unparalleled across the entire customer journey, unlocking marketing effectiveness and efficiency.

Tag and dentsu bring together our innovation and technology infrastructure to help solve clients’ toughest challenges. United in business acumen, we share similar core values, company culture, and embrace a vision “to be at the forefront of people-centric transformations that shape society.

Dentsu was founded over 120 years ago and proudly counts nearly 72,000 employees around the world.

Position Overview:
We are seeking a dynamic and client-focused Technology Solution consultant to drive adoption, engagement, and retention of our technology solutions. You will serve as a trusted advisor, collaborating closely with our clients to understand their needs, provide technical guidance.

Key Responsibilities:

• Collaborate with clients to understand their business needs, objectives, and challenges.
• Conduct comprehensive discovery sessions to gather detailed requirements and identify opportunities for technology solutions
• Develop tailored solutions that leverage Tag’s technology platform to address client needs and objectives.
• Create detailed implementation plans, including timelines, resources, and budget requirements.
• Work closely with internal teams (e.g., product development, sales, marketing) to ensure cohesive strategy and execution.
• Provide pre-sales and post-sales technical support, including product demonstrations and training
• Conduct regular status updates and communicate effectively with all stakeholders.
• Analyze project outcomes to identify areas for improvement and implement best practices.
• Lead customer onboarding and training sessions, ensuring a smooth transition and successful implementation of our solutions.
• Conduct regular business reviews and performance analysis to track progress against client goals.
• Serve as a trusted advisor, providing strategic guidance on best practices and digital transformation.
• Build strong, trust-based relationships with clients to ensure alignment and satisfaction.

Qualifications & Skills:

• Bachelor's degree in Computer Science, Information Technology, Business Administration, Marketing or related field.
• Proven experience in experience in solutions implementation, project management, or related roles within the digital marketing technology space.
• Strong understanding of marketing technology platforms, including CRM, CMS, analytics, and automation tools.
• Ability to think strategically and creatively to develop innovative solutions.
• Excellent communication, presentation, and stakeholder management skills, with the ability to understand and articulate complex technical concepts to non-technical audiences.
• Experience working with cross-functional teams, including product, sales, and engineering.
• A proactive, problem-solving mindset with a passion for delivering customer value
• Ability to manage multiple priorities and thrive in a fast-paced, dynamic environment.