Technology Investment Governance Application Support, Senior Associate

Job Description
As a Senior Application Support Associate you will be entrusted with supporting Chief Finance Office teams, Controllers, Business Managers and Project management teams. Work with cross-function teams, build key relationships and enable the product to continuously deliver value.
In this role, you'll use both creative and critical thinking skills to maintain application systems that are crucial to the critical operations of the firm. You'll work collaboratively in teams on a range of applications. While learning to fix application and data issues as they arise, you'll also gain exposure to product management, software development, testing, deployment, maintenance, and improvement, in addition to production lifecycle methodologies and risk guidelines.
The Portfolio Investment Governance tooling team manage one of the most critical products within the Finance & Business Management ecosystem that is focused on enabling processes such as Investment Governance, Financial Management, Execution & Delivery, and managing strategy and firm wide objectives. The product consists of a set of interconnected applications and microsystems that are evolving at a rapid pace to keep up with the growing needs of the organization and evolution to a Product operating model. The product team is responsible for setting the product vision, mission, and ensuring that the functionality helps solve real world problems for the Finance & Business Management organization. Be part of a very dynamic and strong product team as they work on transforming visions into market-ready products. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.
Job responsibilities

• Ensure potential client impacting incidents are identified and remediated prior to client impact or remediated as soon as possible after issues arise
• Perform1st level support for application and platform incidents as needed
• Troubleshoot priority incidents, conduct post-mortems and ensure permanent closure
• Analyze patterns of incidents, develop permanent remediation plans and consult with technology teams to drive necessary improvements necessary to prevent future incidents from occurring
• Collaborate with interfacing teams/ partners, mainly from the Chief Finance Office organization to evaluate dependencies, Requirements and Schedule. Understand client need and client use of the platform and dependencies
• Collaborate with the Product Managers, key stake holders across technology to execute key delivery tasks / issue resolutions
• Provides technical and procedural user training, coaching and guidance to support applications

Required qualifications, capabilities and skills

• 8+ years of technical experience in technology environments and related dependencies between platforms, database and application levels
• Bachelor's / Master's degree in Computer Science / Engineering or Business / Finance / Accounting
• Experience in Alteryx, Tableau, supporting real time transaction processing applications, enterprise incident management practices, monitoring and performance tools
• Knowledge of finance and business management functions and/or banking technologies/infrastructure is a plus.
• Experience of working in Finance Transformation, Financial management / planning or development of headcount/expense planning tool
• Intermediate to advanced level ability expected in all MS Office tools (Excel, PowerPoint, Word)
• Ability to quickly receive and process information, make appropriate risk based decisions
• Effective issue management skills, problem identification, root cause analysis, and solution recommendation
• Self-confident, self-directed, ability to work with various levels of staff and management
• Excellent time management skills with ability to remain calm, work in a fast paced and at times, pressured environment
• Strong global team member, interaction with staff and clients to achieve business goals with excellent oral and written communication

Preferred qualifications, capabilities and skills

• Experience working in the financial industry
• Experience or equivalent expertise in product management or a relevant domain area
• Experience executing operational management and change readiness activities
• Developed knowledge of the product development life cycle
• Data manipulation experience

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.