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We’re looking for a Technical Writer who can translate complex technical concepts into clear, concise, and engaging documentation. The ideal candidate will bring a strong technical background, preferably in identity, compliance, or fraud prevention, and a knack for making technical topics accessible to diverse audiences.
A little bit about us
Microblink is an AI company with expertise in computer vision. We create unique products and tools with the desire to make the future digital identity world a secure ‘no-fake-zone’, one verification at a time. Our teams in Zagreb, Sofia and New York touch hundreds of millions of people every year, processing over 800M identity documents in more than 70 countries around the world.
Here’s what you’ll do:
- Develop Technical Documentation
- Create and maintain high-quality documentation, including API guides, SDK documentation, user manuals, integration guides, and FAQs.
- Collaborate Across Teams
- Collaborate closely with product managers, solutions engineers, and developers to gather technical information and ensure the accuracy of documentation.
- Simplify Complexity
- Translate technical concepts into clear, accessible language tailored to audiences, including developers, business stakeholders, and end users.
- Stay Current
- Understand and incorporate the latest industry trends, particularly in identity verification, compliance, and fraud prevention, into documentation.
- Assist with Training Materials
- Create supporting materials for training sessions, webinars, or workshops related to Microblink's products.
- Contribute to Product Launches
- Support the go-to-market process by providing documentation for new product features or updates.
- Drive Documentation Strategy
- Recommend and implement best practices for technical writing and content organization.
You'll be successful in this role if you:
- Have proven experience in technical writing, particularly for SaaS or technical products.
- Have familiarity with identity verification, compliance, or fraud prevention concepts.
- Are strong technical acumen, with the ability to read and understand code snippets, APIs, and SDKs.
- Have hands-on experience with tools such as Markdown, Swagger, Git, Confluence, or similar platforms.
- Have excellent written and verbal communication skills, with a focus on clarity and precision.
- Have strong attention to detail.
- Have the ability to manage multiple tasks and prioritize effectively.
Preferred Background:
- Former experience as a product manager, solutions engineer, developer, or related technical role.
- Knowledge of programming languages or scripting (e.g., Python, JavaScript) is a plus.
- Ability to work independently in a fast-paced environment and deliver on deadlines.
Why join us
- Microblink owes its success to its people. That is why we offer equity participation to all of our full-time employees so that we can grow together
- Unlimited PTO, giving you the flexibility to take time off as needed to maintain a healthy work-life balance.
- Location-specific "Pick & Choose" benefits tailored to meet diverse personal preferences and regional needs.
- Flexible work arrangements, allowing you to adjust your schedule—whether working remotely or at our Zagreb office.
- Opportunities to learn and develop your skills through internal L&D programs, and a supportive working environment.
At Microblink, we nurture a culture that recognizes and rewards success and is not afraid to try, fail and learn from mistakes. Find out what it feels like to work at Microblink . If you get in touch with us, we promise to get back to you.
Microblink LLC is an equal opportunity employer committed to diversity and inclusion in the workplace. This policy applies to all employment practices within our organization, from hiring to the end of your business relationship with us. Accordingly, this job advertisement is equally applicable to all people and Microblink will make a hiring decision based solely on qualifications, merit, and business needs. We prohibit discrimination of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws, as well as our internal policies and culture.
For detailed information on how we process personal data, please read our Privacy Policy https://microblink.com/privacy-policy/ or reach out to our Data Protection Officer at [email protected].
