Spirii develops and provides world-class charging products and digital solutions to customers with electric cars. Our Digital Development department is proud to drive a listen, learn, and lead culture that allows us to improve our working methods constantly.
The Role
We are looking for a Technical Support to serve as the key bridge between our Customer Support and Product Engineering teams. This role ensures that system issues, product bugs, and operational incidents are properly investigated, diagnosed, and resolved in a timely manner. The ideal candidate is technically savvy, detail-oriented, and comfortable navigating APIs, databases, and cloud-based systems.
Key Responsibilities
- Act as the first technical escalation point for Customer Support when product-related issues or bugs arise.
- Investigate and reproduce bugs or anomalies using tools like Postman, SQL clients, and system dashboards.
- Perform operational tasks such as data corrections, configuration updates, and log analysis within defined safety and access controls.
- Collaborate with engineering teams to triage issues, provide diagnostic details, and validate bug fixes or patches after release.
- Write and maintain runbooks and troubleshooting guides to improve incident resolution speed.
- Monitor system health and identify potential recurring issues to feed back into engineering for preventive measures.
- Support incident response during major system events or outages.
Who You Are:
- Passionate about exploring innovative technologies and expanding your skill set.
- Ambitious and committed to delivering top-quality solutions for customers and Spirii.
- Ownership-driven, with a strong sense of responsibility for your work.
- Excellent communicator, able to interact with all levels of the organization and external partners.
- Collaborative and supportive, fostering a positive and inclusive team environment.
Qualifications
- Strong understanding of APIs and experience using Postman (or equivalent tools) for endpoint inspection and testing.
- Proficient in SQL for querying and validating data across multiple databases (MySQL, PostgreSQL, or similar).
- General familiarity with web applications, microservices, and RESTful architectures.
- Comfortable working with logs, monitoring tools, and error tracking systems (e.g., Datadog, Sentry, CloudWatch).
- Analytical mindset and strong troubleshooting skills — able to isolate problems quickly and propose next steps.
- Excellent communication skills to collaborate effectively with both Customer Support (non-technical) and Engineering (technical) teams.
- Strong attention to detail, process discipline, and documentation habits.
- Experience in SaaS or platform-based environments.
- Familiarity with ticketing systems (Zendesk, Jira, etc.).
- Basic knowledge of Linux command line and cloud environments (AWS, GCP, or Azure).
- Understanding of the software development life cycle and CI/CD pipelines.
What Success Looks Like
- Customer Support teams feel confident escalating technical issues with clarity and speed.
- Engineering teams receive well-documented, reproducible reports that streamline debugging.
- System issues are resolved faster, and recurring bugs decrease over time.
- Documentation of operational and troubleshooting processes improves continuously.
The position is a permanent position in Copenhagen, Denmark. Danish language is not a requirement, but Fluent English language skills are required.
Benefits
- Flexible Work Environment: Enjoy a collaborative, inclusive, and open workplace designed to fit your needs and support work-life balance.
- Competitive Package: A competitive salary, an 11% company pension plan, and a comprehensive benefits package.
- Time to Recharge: Benefit from 32 paid vacation days (5 weeks + 5 extra) and paid parental leave to focus on what matters most.
- Career Growth: Access professional development opportunities and grow your career in a high-impact, high-growth industry.
- Stay Energized: Enjoy excellent coffee, tea, free snacks, and subsidized lunches at the office.
- Stay Active: Use our Spirii gym and shared company car to keep moving.
- Make an Impact: Be part of a team driving the future of sustainable energy while working on meaningful projects.
About Spirii – Who We Are
Spirii is a full-service e-Mobility provider, offering hardware and software charging solutions to companies in both the private and public sectors.
Although Spirii has recently celebrated its six-year anniversary as a company, our people bring extensive experience in electric vehicle charging, as well as in developing the transport and energy systems of the future.
Spirii is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Spirii strives to create an inclusive and diverse workplace, welcoming all qualified applicants regardless of age, gender, race, sexual or religious orientation, or disability.
Due to the holiday season, we will start reviewing applications from the 5th of January. Thank you for your patience, and please note that feedback will be shared once the review process begins.
