Technical Support Specialist

We’re looking for a Technical Support Specialist to join our Customer Support team. This role is ideal for someone who is technically curious, customer-focused, and ready to deepen their product knowledge and problem-solving skills. You’ll work closely with customers to troubleshoot product issues, advocate for their needs, and help deliver a consistent, high-quality support experience.

As a Support Specialist, you’ll handle a range of customer inquiries with increasing complexity, contribute to internal documentation and tooling, and collaborate with teammates across Product, Engineering, and Customer Success. You’ll develop expertise across key areas of the Airtable platform — including views, automations, permissions, and interfaces — while building the foundational skills for more advanced roles in Support or Customer Experience.

• Respond to customer inquiries across multiple channels (email, chat, community) with clarity, empathy, and technical accuracy.
• Troubleshoot and resolve product issues involving formulas, views, automations, interfaces, and linked records — escalating appropriately when needed.
• Identify root causes and patterns in customer-reported issues, documenting insights to inform team workflows and product feedback.
• Contribute to internal documentation and reusable macros to improve the consistency and efficiency of our support.
• Partner with teammates and cross-functional stakeholders (Product, Engineering, CX) to ensure we’re delivering a seamless experience across touchpoints.
• Support peer enablement by sharing learnings, participating in QA, and contributing to knowledge-sharing rituals.

• You have 1–2 years of experience in a customer-facing support role, ideally in a SaaS, tech, or platform environment.
• You’re technically curious and comfortable working through ambiguous issues — especially those involving formulas, logic, or workflows.
• You communicate clearly and compassionately, tailoring your language to both technical and non-technical users.
• You bring a growth mindset and a bias toward action — you're proactive about identifying gaps, solving problems, and improving processes.
• You’re excited to grow your skills and take on more technically challenging cases over time, with support and mentorship.

Shift Details
This role is based in the EMEA and will work a standard shift of 7:00 AM - 4:00 PM local time, Monday through Friday. This schedule is designed to extend our real-time coverage for technical issues into early EST hours and support customers in the EMEA region during their business day.

• In addition to NHS coverage, you will have access to supplemental insurance 100% covered (and your dependents covered at 85%)
• Competitive pension scheme, life insurance, paid leave and sick leave 
• Complimentary mental health support via Modern Health 
• Family planning support via Carrot (fertility, adoption, and surrogacy)
• Flexible and generous time off and sick time benefits
• Transportation & Commuter Benefits
• Monthly “Lifestyle Wallet” to use for benefits like personal fitness (e.g., gym memberships, fitness equipment, etc.) to pet care to nutrition coaching, and more.  
• Supplemental reimbursement for Gender Affirmation procedures and services
• Legal services - access to online tools to legal forms

At Airtable, we embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. We strive for Airtable to be a pleasant and supportive place to work, and to attract and retain a diverse team of talented people.  We take great pride in holding everyone accountable for treating each other with dignity and respect. 

Airtable is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process, please complete our Accommodations Request Form and let us know how we may assist you.