Provide phone and email technical support for Sideline and Focus products: troubleshoot issues, guide users on best practices, use CRM and softphone to manage interactions, and deliver empathetic, timely solutions in-game, pre-game, and post-game.
Company Description
An enterprise client is seeking a team of professionals to act as Support Representatives. You'll work directly with the users, answering any questions they might have via phone and/or email. The department works as a team, delivering game-changing support experiences for coaches, directors, analysts, athletes and fans.
Job Description- Answering calls and emails ranging from how-to questions to technical troubleshooting about the company Sideline and company Focus products.
- Make sure they know how to use the product in the best way possible.
- Empathize with the users and respond with creative solutions in-game, pre-game and after.
- Prior experience in a fast-paced tech support role or a previous role in a customer setting would ensure you know how to present information in various situations.
- Hands-on experience working with tech and can guide our users through troubleshooting processes.
- Experience solving complex situations with customer situations.
- Experience using CRM platforms such as Salesforce, Zendesk, etc., and feel confident using them for day-to-day duties.
- Own a PC or Mac computer with reliable internet for managing your work, handling customer interactions, and using Google Chrome to utilize our softphone client.
- Space to handle taking calls with minimal noise or equipment (headphones, etc.) to provide a seamless customer experience
Remote work
Be part of a global industrial technology leader known for designing and manufacturing a vast portfolio of connectors, sensors, and electronic components.
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