Provides technical support, warranty assistance, and product guidance for SRAM cycling products, primarily suspension systems. Responds to dealer and customer inquiries, maintains technical documentation, communicates product updates, supports industry events and races, and relays customer feedback to Product Development teams. Requires bicycle mechanics experience, cycling knowledge, English and a Nordic language, strong customer service and problem-solving skills, communication abilities, Microsoft Office proficiency, and attention to detail.
Overview
Are you passionate about cycling and ready to combine your technical expertise with customer support? We are looking for a Technical Support Representative to join our team in Schweinfurt, Germany. In this role, you will support dealers and customers across the Nordic region, providing expert aftermarket support, warranty assistance, and technical guidance to ensure a high level of customer satisfaction. Join our team of passionate cyclists representing every discipline, from road cycling to downhill mountain biking. If you enjoy solving technical challenges, building strong customer relationships, and working in a collaborative environment, we would love to hear from you.
Responsibilities
Qualifications
About SRAM
SRAM LLC is one of the world's largest suppliers of components to the bike industry. Established in Chicago in 1987, SRAM continues to promote cycling through its products, its advocacy, and its employees who are dedicated to improving the cycling experience. Today, SRAM employs more than 5,000+ employees, in 20+ locations, across 10+ countries. SRAM is proud to be an equal opportunity employer.
Are you passionate about cycling and ready to combine your technical expertise with customer support? We are looking for a Technical Support Representative to join our team in Schweinfurt, Germany. In this role, you will support dealers and customers across the Nordic region, providing expert aftermarket support, warranty assistance, and technical guidance to ensure a high level of customer satisfaction. Join our team of passionate cyclists representing every discipline, from road cycling to downhill mountain biking. If you enjoy solving technical challenges, building strong customer relationships, and working in a collaborative environment, we would love to hear from you.
Responsibilities
- Provide expert technical support, service, and warranty assistance across the SRAM product portfolio, including RockShox, Zipp, SRAM, Quarq, Hammerhead, TIME, Velocio, and Ochain, with a primary focus on suspension products.
- Respond to technical inquiries from dealers and customers via phone, email, and other support channels.
- Develop and maintain product-related documentation and share technical updates through internal reporting systems.
- Represent the team at industry events and cycling races, providing technical expertise and product support.
- Partner closely with Product Development and cross-functional teams to relay customer feedback and support continuous product improvement.
Qualifications
- 3 to 5 years of experience as a Bike Mechanic, Bicycle Technician, or in a related technical role.
- A strong passion for cycling and mechanical systems.
- Fluency in English and at least one Nordic language (Danish, Swedish, Norwegian, or Finnish) is required.
- Strong customer service and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office applications.
- A self-motivated, proactive, and team-oriented mindset.
- A high level of commitment, accountability, and attention to detail.
About SRAM
SRAM LLC is one of the world's largest suppliers of components to the bike industry. Established in Chicago in 1987, SRAM continues to promote cycling through its products, its advocacy, and its employees who are dedicated to improving the cycling experience. Today, SRAM employs more than 5,000+ employees, in 20+ locations, across 10+ countries. SRAM is proud to be an equal opportunity employer.
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