As a Technical Support Engineer, you will troubleshoot integration issues, respond to customer queries, document resolutions, and collaborate to enhance user experience.
About Push Security
At Push Security, we’re on a mission to defend organizations where work and attacks actually happen: in the browser. For decades, security tools focused on endpoints and networks, leaving the browser, where everyone now works, as a massive blind spot that attackers are exploiting. We are changing that by defining the future of Browser-based Threat Detection and Response. Built by world-class red and blue team experts, Push gives defenders the real-time visibility and control needed to stop modern threats.
Candidates must be based in the UK for this role.
We’re searching for a Technical Support Engineer who will thrive in a modern cybersecurity startup. You’ll join a small, fast-moving team focused on helping customers deploy, troubleshoot, and get the most out of our product. The platform protects employees from phishing and identity-based attacks and integrates deeply with browsers, identity providers, and SaaS apps. You’ll be the front line for technical questions - diagnosing issues, explaining integrations, and ensuring a smooth experience from onboarding to day-to-day use.
Key Responsibilities:
- Respond to customer technical queries via chat, email, and video calls
- Troubleshoot integration issues involving browsers, identity providers, and APIs
- Reproduce, diagnose, and escalate complex problems to the engineering team
- Document issues and resolutions to improve internal knowledge and customer guides
- Collaborate closely with engineering, product, and solution engineering to ensure a first-class user experience
- Contribute feedback and insights from customers to improve the product
Qualifications:
- 5+ years of technical support, solutions engineering or customer success engineering experience for SaaS or security products
- Strong understanding of web technologies (HTTP, APIs, browsers, extensions, and authentication)
- Experience with AWS CloudWatch for investigating issues using logs
- Experience with using SQL to query data
- Experience debugging client-side or integration issues (e.g. using browser dev tools, API logs, or network traces)
- Excellent written and verbal communication, especially when explaining technical topics
- Proactive and resourceful approach to problem-solving in startup environments
- Understanding of how to write and debug code is a plus
Why Push?
-> Work with a passionate, mission-driven team building the future of SaaS security.
-> Flexible, remote-first work environment.
-> Competitive compensation and equity package.
-> Opportunities for growth in a fast-scaling startup.
Top Skills
APIs
Aws Cloudwatch
Extensions
HTTP
SQL
Web Technologies
Push Security London, England Office
London, United Kingdom
Similar Jobs
Database
As a Technical Support Engineer, you'll resolve data protection issues, collaborate with engineers, improve customer experience, and develop knowledge base articles.
Top Skills:
Ai ToolsCommvaultDataprotectDellemcNetappNetbackupNfsSmbStraceSymantecTcpdumpVMwareWireshark
Software
As a Senior Technical Support Engineer, you'll ensure excellent customer support by diagnosing complex issues, collaborating with Engineering, and streamlining processes.
Top Skills:
AWSAzureBashCsvDatadogDockerGCPGraphQLIpaasJavaScriptJSONKubernetesMySQLNetSuiteOauthOraclePostgresPythonRest ApisRubySAPScimShellSQLSsoXML
Cloud • Software
As a Technical Support Engineer, you'll troubleshoot complex technical issues, collaborate with teams, and provide solutions for customers using Redis software.
Top Skills:
Cloud-Based EnvironmentsKubernetesLinux/UnixNosql DatabasesRedisTcp/Ip
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
