Technical Support Engineer

Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services.

Thales UK have an exciting opportunity for a Technical Support Engineer with experience of Avionics, (ideally military avionics, but commercial will also be considered).

An amazing opportunity for a hands on engineer to ‘get off the tools’, or for someone already experienced in avionics technical / product support.

As Aerospace Technical Support Engineer, you will provide technical support to various internal departments, including projects, bids/sales and the service engineering team, undertaking technical tasks and providing answers to technical queries.

This role will cover a number of technical support tasks and will require the employee to manage their time effectively between them. Role flexibility is paramount, with the employee being able to adapt to changing project demands.

Location: Crawley

What You'll Be Doing

• Ensure that fault investigation actions are undertaken.

• Provide input to technical investigations and queries.

• Provide support to internal and external progress reporting.

• Provide technical data and analyses on request to support the DRACAS process.

• Undertake technical support activities at RNAS Culdrose (if required)

• Identify and support Continuous Improvement strategies both internally and with the customer, as appropriate.

• Provide technical input into the creation of technical instructions, work instructions and service bulletins.

• Carry out technical instructions at Thales and User sites, as required.

• Support Project and Engineering Management at Customer progress reviews and Management Reviews.

• Attend and support Team Meetings.

• Participate in training development and planning activities as identified.

• Conform to Company quality & governance procedures and standard practices.

• Ensure that any product safety requirements are not compromised by work carried out and that all local safety procedures are adhered to.

• Adhere to relevant Company and Local Health and Safety procedures and maintain vigilance within the workplace to ensure that the working environment remains safe at all times.

About You:

You will have a sound and proven background in avionics (preferably military helicopters, but other commercial rotary or fixed wing will also be considered), this can be from a hands on role or anther engineering function. You will need to demonstrate decision & problem solving skills, therefore excellent written and verbal communication skills, is essential to this role. Good engineering discipline in procedural, documentation and configuration matters is also required. Through this you will be able to demonstrate an awareness and/or understanding of:

• DRACAS

• Availability Modelling

• Support Solutions

• Obsolescence Engineering / Asset Management

• Technical Author / Illustration

• Field Support

• Test Methods

• Design Safety

• Support to Bids

• Risk and Opportunity Management

• Work Package Management

What We Offer

At Thales, you'll have the opportunity to work on some of the world's most advanced maritime defence programmes while contributing to technologies that matter.

In return, we offer:

• Competitive salary and comprehensive benefits package

• Performance-related bonus

• Flexible and hybrid working arrangements

• Career development and professional learning opportunities

• Access to wellbeing and employee support programmes

• The chance to work within a diverse, collaborative and globally connected organisation

UK Eyes Only:

Due to the nature of the work that we do at Thales, many of our roles are subject to security restrictions. This role requires you to be a UK National and achieve Security Clearance (SC) without any caveats. It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant undergo, achieve, and maintain SC Clearance prior to commencing employment. If approved by the MOD, a dual national from a non-ITAR country may be considered.

To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years’ residence in the UK over the last 5 years may be accepted, with additional overseas checks.

Please visit the UKSV website for further guidance: https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels.

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At Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here.
 

We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features here.

If this role isn’t quite right for you, we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities. Join the Talent Community here.

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