Technical Support Engineer

Flow Traders is looking for a Technical Support Engineer to join our Infrastructure & Systems team in London. This is a unique opportunity to join a leading proprietary trading firm with an entrepreneurial and innovative culture at the heart of its business. We value quick-witted, creative minds and challenge them to make full use of their capacities.

In this role, you will act as the first point of contact for end-user technical support, providing both remote and on-site assistance across our Windows environment and office infrastructure. You will work closely with senior engineers and collaborate with teams such as Infrastructure, Network, Linux, and SRE to deliver end-to-end IT solutions.

What You Will Do

- Serve as the first point of contact for end users seeking technical assistance via phone, email, chat, or ticketing system
- Take ownership of user issues from initial request through to resolution, including logging, prioritizing, categorizing, and updating incidents, problems, and service requests
- Perform remote and on-site troubleshooting of hardware, operating systems, applications, and office infrastructure such as printers, TVs, and security devices using diagnostic techniques also in our datacenters.
- Set up and configure user workstations, desks, and office equipment including PCs, monitors, peripherals, printers, and AV systems, as well as running and terminating cables for new network and hardware installations
- Manage user onboarding and offboarding, including desk setups and access provisioning
- Monitor Windows systems, servers, VDI, and enterprise applications proactively, and escalate unresolved issues to appropriate IT teams or third-party vendors
- Maintain asset inventory, ensure storerooms are organized, and coordinate procurement and device lifecycle activities including refresh cycles, hardware fault diagnosis, and warranty management
- Support trading floor operations, including high-priority incident response, trader workstation provisioning, desk relocations, and business-hour continuity
- Manage and support meeting room and AV systems, shared-area infrastructure, and reception technology, including installation, troubleshooting, and lifecycle management
- Create and update knowledge base articles and standard operating procedures, document best practices, and contribute to continuous improvement initiatives
- Collect and relay user feedback and support trends to relevant internal teams, acting as an early signal to platform owners and senior engineers on recurring issues and improvement opportunities
- Collaborate with senior team members and participate in training across infrastructure domains including networking, servers, cloud, HVAC, and AV systems

What You Need to Succeed

- 2–5 years of experience in a similar role or relevant internships
- Strong problem-solving and analytical skills to diagnose hardware and software issues
- Good understanding of Windows environments and Microsoft technologies such as Active Directory, Exchange, and MDM tools
- Basic knowledge of networking concepts including firewalls and routing, or a willingness to learn
- Hands-on experience with computer hardware, peripherals, and workstation setup
- Ability to work under pressure and meet SLA targets
- Strong communication skills and a customer-focused mindset
- Self-motivated, structured, and proactive attitude
- BSc in IT, Computer Science, or a related field is preferred
- Familiarity with ITIL or service management principles is a plus
- Experience with help desk tools such as Jira and Confluence is a plus
- Willing to travel occasionally - will occasionally work from Amsterdam
- Proficiency in English

Nice to have:
- Experience with cloud technologies such as Azure and Intune
- Exposure to Linux systems and networking
- Experience with Mobile Device Management solutions
- Interest in infrastructure domains such as servers, networking, VDI, and virtualization

At Flow Traders, we acknowledge the importance of open and transparent communication whether it be with our employees, our stakeholders, or our local and global communities. When it comes to salary, Flow Traders uses reliable market research to create base ranges. Where candidates will fall within the range depends on a few different factors including but not limited to level of experience, location, and specific skill set. We also consider ourselves one global team, and to demonstrate that, all employees are eligible to share in the company’s success through an annual discretionary variable remuneration allocated based on company, group and individual performance and contribution. 

Flow Traders does not accept unsolicited resumes from any professional staffing or search firms. All resumes, and any other information identifying potential candidates, submitted to any employee at Flow Traders via-email, the Internet or directly without a valid and signed search agreement will be deemed free to contact by Flow Traders without any restrictions and no placement fee of any kind will be paid in the event the candidate is hired by Flow Traders.

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