Provides remote and onsite technical support for Agilent laboratory software, hardware, instruments, and applications. Troubleshoots network, database, instrument control, data analysis, and virtualization issues across client-server and standalone systems. Performs installations, repairs, servicing, and customer training support. Requires strong customer service, structured problem-solving, analytical laboratory experience, and IT/software skills.
Job Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
Join Us in Cheadle (Manchester, UK): You will join a successful team of Technical Support Engineers providing first class support to our customers utilising a variety of remote diagnostic tools.
Your primary role will be troubleshooting and resolving software issues on customer’s Client/Server and Standalone PC configurations. This will require troubleshooting of PC network communication, instrument control, data analysis and database issues as well as using virtualization software to reproduce problems in-house. You will also be required to provide support on out instrumentation so experience with analytical techniques are required.
You will occasionally be required to visit customer sites for installations, repairs and scheduled services. The candidate must be very customer focussed, confident, flexible and willing to go the extra mile to delight our customers.
What You’ll Do:
- You will be providing a high level of reactive and proactive technical services in support of Agilent's product portfolio, primarily software products
- You will be part a team of 15 remote technical engineers based in the head office in Cheadle
- You will be responsible for remote trouble shooting on software, hardware and applications
- You will be providing problem resolution in order to optimize the efficiency and uptime availability of customer systems.
About the Role
- 60% Office based/40% flexible location (Manchester) with requirements to travel abroad (training) and visit customers (installs, repairs, servicing) – approx. 15 – 20 % of the time
Your Profile:
- Bachelor, Master or PhD in Chemistry or Life Science based area with demonstratable IT/software skills
- Experience with Agilent software (e.g. OpenLab, Chemstation or other instrument control software) is an advantage
- Experience in analytical techniques (e.g. chromatography, mass spectrometry, spectroscopy) along with practical experience, preferably in a laboratory environment
- Excellent communication and customer service skills
- Excellent remote troubleshooting skills
- A clearly demonstrated structured approach to work
- The ability to organise and prioritise your workload effectively
- A strong valuation of processes and the ability to follow them accordingly with strong attention to detail
- The ability to set customer expectations and balance customer requirements with Agilent's business needs
- Independent when working and excellent communication skills
What We Offer:
- Outstanding company culture and working environment.
- Career development opportunities.
- Competitive compensation and benefits package.
- Work-Life-Balance programs.
- Company pension scheme.
- Private health care.
- A position within an international organization, offering a multifaceted working environment with exciting challenges and opportunities.
We will make sure you get all the training and development opportunities you need to become the best in your field!
Additional Details
This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: 10% of the TimeShift: DayDuration: No End DateJob Function: Services & SupportSimilar Jobs
Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
Conduct Level of Repair Analysis for rotary-wing aircraft components and systems, recommending repair, replacement, or discard strategies to improve availability and reduce lifecycle costs. Analyze maintenance, failure, inventory, supply, vendor, and cost data; evaluate repair resources and facilities; maintain study records and configuration data; support compliance with AS1390A and UK defense requirements; and collaborate with engineering, reliability, supply chain, procurement, customers, and repair organizations.
Top Skills:
Logistic Support Analysis Record (Lsar)ExcelMicrosoft Office SuiteSlicwave
.png){kind=logo}
AdTech • Cloud • Digital Media • Information Technology • News + Entertainment • App development
Supports platform capabilities powering international streaming products, including content publishing, search, recommendations, analytics, commerce, and partner integrations. Manages roadmaps, backlogs, requirements, acceptance criteria, stakeholder priorities, and vendor relationships. Partners with engineering, architecture, data, editorial, and commercial teams to improve scalability, reliability, monitoring, performance, cost efficiency, and operational processes across Hayu and Universal+.
Top Skills:
Analytics PlatformsAPIsCloud-Based ArchitecturesContent Ingestion SystemsContent Management Systems (Cms)Monitoring SystemsRecommendation SystemsSearch Systems
AdTech • Cloud • Digital Media • Information Technology • News + Entertainment • App development
Supports corporate governance and company secretarial activities across NBCUniversal’s international legal entities, with primary responsibility for UK entities. Coordinates board and shareholder matters, statutory filings, entity lifecycle transactions, corporate records, distributions, KYC requests, cross-border reorganizations, and governance compliance. Works with Legal, Tax, Finance, Treasury, local counsel, auditors, and external providers while improving entity management processes, data quality, templates, and reporting.
Top Skills:
Entity Management SystemsExcelMicrosoft PowerpointMicrosoft Word
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
