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As a Technical Support Analyst, you’ll be a key player in ensuring our enterprise clients get maximum value from our platform. You’ll serve as a trusted technical partner — solving complex issues, guiding product adoption, and turning support into a strategic advantage.
In this hybrid role, you’ll combine deep technical troubleshooting with a consultative mindset, collaborating with both our clients and internal teams to drive long-term success.
If you’re ready to join a company that’s shaping how consumers and brands connect — and you love the idea of being a client’s go-to tech expert — we’d love to hear from you.
Apply now and let’s build something great together.
What You’ll Do:
- Own the resolution of complex, high-impact technical issues across Bazaarvoice products
- Act as a trusted advisor to clients, guiding them through product usage and integration
- Troubleshoot and communicate effectively via Microsoft Teams, email, and calls
- Bridge the gap between technical details and business outcomes for stakeholders
- Handle escalations with professionalism and urgency
- Build deep product knowledge and serve as a Subject Matter Expert (SME)
- Lead client calls, present insights, and share best practices
- Mentor teammates and contribute to internal training and documentation
- Drive continuous process improvements across Client Care
What You Bring:
- Experience in a client-facing SaaS support role (B2B preferred)
- Native or C1 minimum French Language
- Strong troubleshooting and communication skills
- Passion for delivering a world-class customer experience
- High attention to detail and a proactive approach to problem-solving
- Ability to thrive in a fast-paced, dynamic environment
- Desire to grow technically and stay current with product innovation
- Experience with HTML, CSS, JavaScript, SQL, or XML
- Familiarity with Salesforce, JIRA, and SEO principles
- Background working with eCommerce or enterprise clients
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Bazaarvoice London, England Office
1 Butterwick, London, United Kingdom, W6 8DL
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