Location: Remote (UK)
Hours: Full time (35 hrs/wk, flexible working)
Working Hours: Occasional late shifts (e.g. 11am – 7pm) to support US merchant onboarding
About BR-DGE
BR-DGE is an award-winning FinTech founded in Edinburgh, powered by a high-performing, remote-first team across the UK and beyond. Our platform gives e-commerce and technology businesses the freedom and flexibility to redefine how they handle payments.
Since 2018, we’ve been pioneers in payment orchestration, enabling enterprise brands to optimise their infrastructure and create frictionless digital experiences. From travel giants to household retail names, our global customer base is growing fast, supported by world-class partners like Visa and Worldpay.
The journey so far has been incredible, but we’re just getting started. We are looking for exceptional talent to join us as we level up our engineering maturity.
About this role
We are looking for an adaptable and proactive Technical Solutions Engineer to join our fast-growing team. Our platform operates in a niche, high-value space specialising in online, merchant-initiated payments.
This is a dynamic, hybrid role positioned right at the intersection of our commercial pipeline and live client operations. It is not an all-out, targeted pre-sales position, nor is it a pure backend support ticket role. Instead, you will act as the bridge between our business, our prospects, and our existing clients, supporting conversations with prospects, handling solution scoping, and ensuring long-term technical satisfaction.
What we’re looking for
This role is for a natural problem solver. We value adaptability and communication above rigid job titles. We know brilliant technical minds come from all areas of tech; whether your background is as a Technical Business Analyst, Product Owner, Technical Account Manager, Solutions Engineer, or Technical Support Engineer, we want to hear from you.
What you’ll be doing
- Partner with commercial teams during the later stages of the sales cycle to support conversations with prospects, map technical requirements, and provide validation.
- Design, scope, and support the implementation of technical solutions for payment gateway integrations, transaction processing, fraud prevention, and other payment-related services.
- Act as the primary technical point of contact for enterprise clients during the onboarding process and post-deployment, delivering exceptional technical account management.
- Support the integration of payment solutions with client’s existing architecture, including e-commerce platforms, mobile applications, and operational or financial reporting systems.
- Provide rapid troubleshooting support and coordinate technical testing across different environments to resolve integration and transaction issues with minimal client disruption.
- Contribute to and maintain detailed documentation, creating integration guides, troubleshooting manuals, client solution capture (high-level architecture and transaction flows), client-specific configurations, test plans, and training materials for merchants.
- Collaborate closely with software developers and our product team, translating real-world merchant feedback and project status reports into clear suggestions for platform improvements.
Essential Experience
- Exceptional communication skills with a proven track record of effortlessly explaining complex technical concepts to non-technical stakeholders and business needs to developers.
- Proven experience in a client facing technical support, solutions engineering, BA, or product-focused role.
- Experience running client scoping workshops and requirements capture and translation.
- Prior experience in a fast-paced, agile, or scaling environment where you are comfortable being autonomous, managing multiple tasks, and maintaining sharp attention to detail.
- Hands-on experience with API integration, RESTful services, and troubleshooting web technologies (HTML, CSS, JavaScript).
Nice to Have
- Familiarity with payment processing systems (e.g. credit cards, ACH, mobile payments, digital wallets), particularly with online, merchant-initiated payments.
- Experience working within a Software-as-a-Service / SaaS environment alongside Agile development methodologies.
- Knowledge of cloud platforms (AWS, Azure, Google Cloud) and certifications related to payment systems or compliance (e.g., PCI-DSS, GDPR, or cloud architecture).
Why this role exists
Our business is growing rapidly, and our platform is expanding into highly specialised merchant ecosystems. To support this growth, we need a dedicated professional who can bridge the gap between our high-level payment orchestration architecture and the practical, day-to-day requirements of our enterprise users. By owning the technical relationship lifecycle, this hire will directly scale our onboarding speed, improve client retention, and ensure our product evolves in lockstep with real merchant needs.
What we offer
We provide a supportive environment where your impact is visible every day:
- Financial: Competitive salary, life insurance.
- Time Off: 33 (25+8) days holiday (including floating public holidays) and an extra day off for your birthday.
- Flexibility: Remote-first working culture that respects your other priorities.
- Health: Family private healthcare and an Employee Assistance Programme.
- Growth: A culture that champions internal progression.
- Community: Regular team events and socials to keep our remote team connected.
At BR-DGE, we champion diversity and inclusion. We believe that our roles should be open to everyone, regardless of race, ethnicity, gender, age, sexual orientation, disability, or neurotype. We value the unique talents and perspectives that each individual brings and try to create a fair and accessible hiring process for all.
Ready to bridge the gap? Apply to be a BR-DGE Builder today.
