Technical Services Technician - Warner Bros. Studio Tour London (WBSTL) - The Making Of Harry Potter (18 month FTC)

Welcome to Warner Bros. Discovery... the stuff dreams are made of.
Who We Are...
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Warner Bros. Studios Leavesden (WBSL) is a purpose built, state-of-the-art film and television studio offering one of the largest facilities in the UK.
Warner Bros. Studio Tour London based at WBSL - The Making of Harry Potter is the only place in the world to showcase the authentic sets, props and behind-the-scenes secrets of the Harry Potter films at the location where they were made. It has attracted over 14 million visitors since opening in 2012 and has received over 40,000 reviews on TripAdvisor with 96% rating the experience as 'excellent' or 'very good'. Since launching, additions to the Tour include Platform 9 ¾ featuring the original Hogwarts Express, the Forbidden Forest and Gringotts Wizarding Bank.
In December 2018 WBSL acquired the Platform 9 ¾ group which has sites at the iconic location in King's Cross Station and Heathrow airport.
The Tour & Retail group has continued to expand over the last couple of years launching our first flagship store in New York over the Summer of 2021, alongside expanding our ecommerce operations in the UK and US. The summer of 2023 saw us open a replication of our world-famous Tour in Japan, which, has been a phenomenal success.
Your New Role...
We have an exciting new position open up, working within our dynamic Technical Services team. The role is responsible for frontline Duty Technician as and when required in response to the day-to-day technical needs of the attraction. You will also be required to provide the highest levels of customer service to visitors to the attraction and internal customers.
Your Role Accountabilities...

• Ensure all WBSTL technical and exhibition related maintenance requirements are delivered within agreed schedules and standards.
• Assist with the delivery of live events as and when required.
• Ensure public and staff safety at all times.
• Monitor protection of assets and equipment within the tour areas in order to maintain the level of quality, reliability and maximise life span.
• Comply with internal health and safety regulations and working practices at all times.
• Maintain good communication channels across all departments including Visitor Experience, Studio Facilities and Corporate Archive.
• Work as part of a project team for future development and installation projects as directed by the Technical Services Manager/Team leader.
• Contribute to the day-to-day running of the WBSTL and form part of the Visitor Services team covering weekends, evenings and school holidays 363 days a year on a shift pattern involving AM and PM shifts.

Qualifications & Experiences...

• Proven track record in a similar maintenance position, preferably in the entertainment, visitor attraction or service industry.
• Knowledge of live event production and the relevant audio-visual skills involved in the delivery of such events.
• Experience of working with installed audio-visual show systems and fault finding and trouble shooting on these as required.
• Basic carpentry and maintenance skills and a good working knowledge of workshop environments.
• Previous experience of working in an operational and customer facing environment where there are significant numbers of the general public on site.
• Proven IT skills with a sound knowledge of Microsoft Office and associated packages.
• Basic knowledge of I.T switch networks and I.P based control systems.

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.
How We Get Things Done...
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.