Technical Services Engineer (field based)

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications , Workplace Services and Cyber Security & Networking.

Values: Open, Trusted and Bold

Trusted Partners:

• Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
• HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
• Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
• Fortinet: Elite VIP Program – one of only 2 in the UK
• AWS: Advanced Solution & Managed Service Provider Program

As the first point of contact for customers, the Field Engineer plays a crucial role in determining customer needs and providing on-site technical support across various sites. This role requires proficiency in handling various technical tasks and equipment, ensuring effective service delivery and customer satisfaction across multiple sites.

Key Responsibilities:

• On-Site Support and Triage:
  • Perform support and triage activities for Desk, Wall, and Floor ports.
  • Manage WAP ceiling ports and Equipment Room patching of access switches.
  • Support Shared Printers (GovPrint), Audio Visual Equipment, Room Booking Tablets, and Digital Signage.
• Incident Management:
  • Escalate incidents to the offsite team as required.
  • Assist with on-site diagnostics and resolution activities under the guidance of the offsite team.
• Vendor Coordination:
  • Triage and log tickets with 3rd party vendors.
• Network Equipment Installation and Support:
  • Assist with the installation and support of network equipment at customer premises.
  • Ensure service delivery within agreed time scales and company standards, including documentation.

Additional Responsibilities:

• Adapt to changing circumstances and undertake additional duties as required, maintaining the general character and level of responsibility of the role.

Qualifications and Skills:

• Technical proficiency in network and equipment support.
• Strong problem-solving and diagnostic skills.
• Excellent communication and customer service abilities.
• Ability to work independently and as part of a team.
• Flexibility to travel to various customer sites.
• The ability to obtain Security Clearance is essential 

• Must have the right to live and work in the UK. 
• As this is a field engineer role you must hold a full clean UK drivers license.

At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.
 
Be yourself with us, and feel that you belong. 

We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. 
 
We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.

 We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.