Lead and manage customer projects in AI and data-driven solutions, ensuring alignment with business objectives and successful delivery within timelines.
Complexio's Foundational AI works to automate business activities by ingesting whole company data – both structured and unstructured – and making sense of it. Using proprietary models and algorithms Complexio forms a deep understanding of how humans are interacting and using it. Automation can then replicate and improve these actions independently.
Complexio is a joint venture between Hafnia and Símbolo, in partnership with Marfin Management, C Transport Maritime, Trans Sea Transport and BW Epic Kosan.
- Lead the execution of customer projects, ensuring successful delivery of use cases within agreed timelines and scope.
- Act as the bridge between technical teams, customers, and internal stakeholders, ensuring alignment on objectives, milestones, and outcomes.
- Manage multiple projects simultaneously, balancing priorities based on business impact and customer needs.
Requirements
- Project Execution & Delivery
- Oversee end-to-end project lifecycle, from kickoff to completion, ensuring adherence to customer requirements and company standards.
- Define project plans, objectives, scope, deliverables, and KPIs to measure success.
- Coordinate cross-functional teams, including various pods, data scientists, engineers, and business analysts, to deliver solutions.
- Track progress, identify risks early, and implement mitigation strategies.
- Customer Engagement & Use Case Implementation
- Work closely with customers to understand their business challenges and map solutions to their needs.
- Translate customer use cases into actionable project plans, ensuring technical feasibility and alignment with Complexio’s AI capabilities.
- Serve as the primary point of contact for customers, managing expectations and communication throughout the project lifecycle.
- Conduct regular check-ins, project updates, and post-implementation reviews to ensure value realization.
- Stakeholder & Resource Management
- Align internal teams and external partners on project objectives, ensuring smooth collaboration.
- Coordinate with pod leads, tech managers, product, and customer success teams to remove blockers and optimize resource allocation.
- Escalate critical issues and dependencies to leadership as needed, providing data-driven recommendations.
- Process & Continuous Improvement
- Establish and refine project management frameworks, methodologies, and best practices for efficient execution.
- Leverage agile methodologies where applicable, iterating on project deliverables based on feedback.
- Contribute to internal knowledge-sharing and documentation of lessons learned from past projects.
Key Skills & Experience
- Strong project management experience in AI, SaaS, or data-driven enterprise solutions.
- Expertise in managing customer-facing projects, balancing technical execution with business impact.
- Solid understanding of AI/ML concepts, data integration, and enterprise software implementation.
- Excellent communication and stakeholder management skills, with the ability to translate technical details into business value.
- Experience with agile methodologies, Jira, and project management tools.
- Ability to thrive in a fast-paced startup environment, handling multiple priorities with autonomy.
Benefits
- Join a pioneering joint venture at the intersection of AI and industry transformation.
- Work with a diverse and collaborative team of experts from various disciplines.
- Opportunity for professional growth and continuous learning in a dynamic field.
- (Remote must be within 4-5 hours of CET timezone)
Top Skills
AI
Data Integration
JIRA
Project Management Tools
SaaS
Complexio London, England Office
First Floor, 5 Fleet Place United Kingdom, London, United Kingdom, EC4M 7RD
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