Era4 develops, owns and operates AI infrastructure across the UK, powered by renewable energy. Converting legacy industrial and energy sites into modern data-centre facilities, Era4 is combining brownfield regeneration opportunities with cleaner, efficient, scalable compute capacity for healthcare, research, finance, enterprise, and public-sector organisations.
In this role, you will be driving the delivery of multiple technical workstreams across NOC, SOC, ISTM, observability, and infrastructure, keeping complex programmes aligned and unblocked. Lead third‑party governance, resolve dependencies at pace, and oversee build‑test‑accept cycles for platforms like HaloPSA. You will bring strong infrastructure and operational capability experience to ensure every service is genuinely production‑ready.
London, Hybrid (3‑month initial contract with the potential to extend or transition into a permanent role)
Key Responsibilities:
- Manage concurrent delivery of multiple interdependent technical work streams (e.g. NOC, SOC, ISTM implementation, Observability), ensuring alignment and progress across all areas.
- Drive proactive blocker resolution, including escalation of procurement decisions, legal approvals (e.g. licensing), and confirmation of compliance requirements (DPA, M&E).
- Lead third-party supplier governance, ensuring accountability without direct ownership of delivery.
- Oversee the end-to-end delivery lifecycle, including build, test, and acceptance phases, ensuring outputs are genuinely production-ready rather than superficially complete.
- Support the setup of operational capabilities from scratch, including Service Desk, NOC, SOC, or similar functions, ensuring best-practice design and delivery.
- Govern ITSM platform implementation (e.g. HaloPSA), ensuring requirements such as inventory, workflows, and customer journey are effectively delivered.
- Collaborate with infrastructure teams to deliver new services and solutions across servers, data centres, and associated environments.
- Work cross-functionally with operations and security leads to ensure quality assurance of processes, deliverables, and service readiness.
Essential Experience:
- Extensive experience managing multi-workstream technical programmes with complex interdependencies.
- Proven track record delivering third party dependent programmes, including vendor oversight and stakeholder management.
- Strong capability in dependency management and rapid blocker resolution within fast-paced delivery environments.
- Experience standing up operational functions (e.g. Service Desk, NOC, SOC), with the ability to identify gaps and challenge delivery quality.
- Hands-on experience in ITSM platform delivery and implementation, including managing build-test-accept cycles and validating readiness.
- Solid understanding of technical infrastructure environments, including servers, data centres, and service deployment.
One or more would be an advantage:
- Background in data centre, managed hosting, HPC, or telecommunications infrastructure.
- Working knowledge of ITIL process design (Incident, Change, Problem, Asset) and the ability to quality-assure SOPs/MOPs.
- Exposure to security operations or compliance programmes, including ISO 27001, SOC 2, or Cyber Essentials.
- Relevant certifications such as PRINCE2 Practitioner, PMP, or ITIL 4 Foundation (beneficial but not essential; practical experience is prioritised).
Why Join Era4:
You’ll be joining a mission-driven start-up building critical national infrastructure, where operational excellence directly enables growth. This role offers high visibility with leadership, real autonomy, and the chance to shape how a next-generation company operates at scale.
Diversity & Inclusion:
Era4 is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
