Technical Program Manager

About Swap

Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience.

Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence.

At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works.

About the Role

We’re a fast-growing startup entering a new phase where scalable systems, data integrity, and cross-functional execution underpin our ability to scale globally. We’re hiring a Technical Program Manager (BizOps) to turn strategy into execution - partnering with Product, Engineering, GTM, and Operations to deliver high-impact programs.

This role is perfect for someone who is:

• Technical enough to work alongside engineers and evaluate automation/AI solutions
• Operationally minded enough to build processes and drive cross-functional change
• Structured enough to manage complex programs
• Curious enough to pick up ambiguous business problems

In this role, you’ll convert high-level Strategy & Operations direction into technical specs, scalable workflows, and operational systems. You’ll act as the execution engine behind our strategy, making sure the tools, automation, data foundations, and cross-functional processes required for growth are built and successfully rolled out.

Key responsibilities

1. Technical Scoping & Solution Design

• Translate business challenges into technical requirements.
• Assess tooling solutions, AI/automation opportunities, low-code/no-code options, or internal builds.
• Work with Engineering & Product to scope features, workflows, and systems changes.
• Support cost/ROI analysis for automation and internal tools.

1. Program & Project Management

• Own cross-functional programs end-to-end: timelines, dependencies, standups, documentation, stakeholder updates.
• Drive clarity and alignment across Product, Eng, GTM, and Ops.
• Ensure successful adoption of new processes, tools, and workflows.

1. Change Management & Cross-Functional Enablement

• Document new processes and tools in a clear, scalable way.
• Run enablement/training for internal teams.
• Ensure that operational rollouts are smooth and well-adopted.

• 3+ years in: Technical Program Management, Product Operations, Business Operations, Product/Engineering Program roles, or similar.
• SaaS background preferred.
• Ability to translate between technical and non-technical stakeholders.
• Experience with workflow automation, AI tools, business systems, or internal tooling.
• Strong analytical rigor; SQL or technical querying is a plus.
• Excellent project management skills; comfortable owning execution end-to-end.
• Comfortable in fast-paced, ambiguous startup environments.

• Competitive base salary.
• Stock options in a high-growth startup.
• Competitive PTO with public holidays additional.
• Private Health.
• Pension.
• Wellness benefits.
• Breakfast Mondays.

Diversity & Equal Opportunities:

We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.