Technical Product Owner, Contracts, Legal, Internal Operations

As a Technical Product Owner at Kody, you’ll be responsible for shaping, executing, and refining our product vision in detail across various product streams in the payments, finance, and loyalty ecosystem. Reporting directly to the CIO, you will work closely with engineering, customer success, and commercial teams to ensure that every facet of the product delivers maximum value to our customers.

This role demands a proactive, detail-oriented, technically-minded product leader who thrives in the minutiae and is eager to dig into each detail. You’ll champion the product from ideation to release, wearing both a technical and commercial hat, making strategic decisions to push Kody’s product suite forward.

The ideal candidate will thrive working in a chaotic and complex environment and will not rely on internal documentation, most of which is out of date before it's finished being written.

This is not a traditional Product Manager role where you spend time paper-pushing or writing endless specifications. Kody management assesses all product work-streams daily. This is a role for those who thrive on making multiple decisions per day independently and making meaningful progress on a daily basis. If you're the kind of person who assesses progress on a weekly basis, this is the wrong role for you.

Success will be measured on your ability to own every detail of a product, including why we're doing it, why it's prioritized as it is, its specification, and keeping all stakeholders engaged with your plan. This is a senior role with real responsibility.

There’s a lot of work to be done! We want you to select the activities that will have the maximum impact on commercial outcomes and focus on them.

About the team
You'll be teaming up closely with our CEO, Head of Product Design, and CTO, who are all busy shaping our product work streams. Get ready to jump into an exciting agile setup, where you'll play a vital role in everything Kody, from payments and banking to loyalty, onboarding, and retention.

Responsibilities

• Product Ownership: Lead a comprehensive product stream, taking ownership of every product detail within that stream. From conception through execution, you’ll handle multiple products within a stream, ensuring each aligns with our business goals and meets customer needs.
• Technical Expertise: Partner closely with engineering; having coded or worked directly with code before, you’ll act as a bridge between technical and non-technical teams, providing clarity on requirements and ensuring feasible and valuable product outcomes.
• Legal & Compliance Oversight: Face off to external legal counsel as needed, ensuring legal considerations are embedded within the product development lifecycle. Review supplier contracts to ensure alignment with our business objectives and risk profile. Manage partnership contracts to protect Kody’s interests while fostering strong business relationships. Own and maintain our merchant Terms of Service, ensuring they remain current and compliant with regulatory requirements. Update Terms of Service in response to new product releases and ensure legally binding communication to customers (correct form of notification, distribution, etc).
• Customer Collaboration: Engage actively with customers (SMEs and enterprise) to understand their needs and pain points, translating these insights into impactful product improvements and ensuring a user-focused experience. This means regularly visiting, speaking with, and developing relationships with customers.
• Communication & Commercial Insight: Collaborate with stakeholders across Kody to align product decisions with commercial goals, ensuring a seamless connection between product design, development, and sales.
• Launch Management: Spearhead product rollouts with a hands-on approach, including detailed coordination of launch activities, documentation, training materials, and post-launch analysis.

Data-Driven Improvements: Use analytics to guide decisions, track performance, and continuously improve our product offerings, focusing on enterprise-grade results and responsiveness.

• 5+ years of relevant experience, spanning BOTH engineering and product management.
• Experience working in engineering. You should have worked as an engineer before, have an engineering background, or experience tinkering with code.
• Experience reviewing supplier contracts and writing terms and conditions 
• A drive to be on top of every tiniest detail, whilst simultaneously knowing which can wait for the next release.
• Experience in B2B/B2B2C environments.
• Experience in payments, FinTech, or loyalty.
• Strong experience working with SME and/or Enterprise customers, managing relationships, etc.
• Strong written and spoken communication skills in English.
• Adaptability in a fast-paced, rapid-change, collaborative environment.
• Ability to work autonomously and seek help when needed.
• A passion for products and a hunger for learning and growth.
• Must be based in the UK. Kody does not sponsor visas.

• Employee Share Ownership Plan (ESOP).
• Remote-first and flexible working.
• Annual learning and development allowance.
• Home office “get-comfy-budget”.
• Up to 25 days of holiday plus additional leave for special occasions.
• Enhanced parental leave.