We are Rokt, a hyper-growth ecommerce leader. Rokt is the global leader in ecommerce, unlocking real-time relevance in the moment that matters most. Rokt’s AI Brain and ecommerce Network powers billions of transactions connecting hundreds of millions of customers, and is trusted to do this by the world’s leading companies.
We are a team of builders helping smart businesses find innovative ways to meet customer needs and generate incremental revenue. Leading companies drive 10-50% of additional revenue—and often all their profits—from the extra products or services they sell. This economic edge unleashes a world of possibilities for growth and innovation.
At Rokt, we practice transparency in career paths and compensation. At Rokt, we believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.
We are looking for a Technical Operations Associate
Target total compensation ranges from $106,000 - $158,000, including a fixed annual salary of $92,000 - $135,000, an employee equity plan grant, and world-class benefits.
Equity grants are issued in good faith, subject to company policies, board approval, and individual eligibility.
Rokt’s Customer Operations team is responsible for the build, implementation, QA and troubleshooting of our solutions with our partners and clients in a way that ensures the long-term health of its network. We are seeking an experienced operator that can raise the bar and manage Rokt’s most complex implementations and internal processes, as it enters a period of hypergrowth.
Depending on the level of experience, this person can act as an owner or deputy owner across one of many specialist program areas, while also contributing to the core work output of the team. This core work involves building and maintaining integrations, campaigns, enforcing campaign policies, defining and improving internal policies and procedures, developing a more scalable campaign QA within the organization and network. You are a key piece of the puzzle that helps convert our customer objectives into results at Rokt.
About the Role:
- Build and maintain the processes, systems and tools used to enforce network quality assurance to ensure the highest quality and performance for our proprietary platform
- Work closely with sales and account management teams to ensure client implementations are built for success
- Designing workflows and process improvements to drive efficiencies
- Document QA guidelines, and providing training for our QA & operations teams
- Campaign and front end technical set up, review, troubleshooting, and optimization
- Campaign approvals to maintain compliance in the marketplace
- Creation of demo sites showcasing the Rokt technology on partner pages
- Setting up API and FTP data delivery tasks, along with other customer implementation configurations
- Setup and manage experiments to determine the optimal client setup
- First line of product support for both internal and external users
Requirements
About you:
- 1-3+ years of professional experience in Operations, BA/BS degree
- French, German and Japanese speakers are a plus, but not required
- Experience with Jira, digital marketing platforms (e.g. adwords, Doubleclick) and analytics tools (e.g. Tableau) are a plus
- Preferably has technical experience with HTML/CSS, Javascript, JSON, XML, with some familiarity with API integrations
- Effective communicator - able to simplify and effectively explain complex solutions
- Creative problem solver - approaches all projects and tasks with a creative mindset in order to determine the appropriate solution
- Project management - highly organized and able to prioritize tasks effectively
- Reacts well when placed under stressful conditions or pressure
- Positive attitude and able to enjoy the work they do
Benefits
About Rokt’stars:
As a mission-driven, hyper-growth community of curious explorers, our ambition is to unlock real-time relevancy in ecommerce and beyond. Our bias for action means we are not afraid to quickly venture into uncharted territories, take risks, or challenge the status quo; in doing so we either win or learn. We work together as one aligned team, never letting egos get in the way of brilliant ideas. We value diversity, transparency, and smart humble people who enjoy building a disruptive business together. We pride ourselves on being a force for good as we make the world better.
About The Benefits:
We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it:
- All employees have access to our LevelUp! program, providing opportunities for coaching, courses, and training to support career growth and development.
- Become a shareholder. Every Rokt’star gets equity in the company
- Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us!
- Access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance!
- Dog-friendly office.
- Extra leave (bonus annual leave, sabbatical leave etc.)
- Work with the greatest talent in town.
- See the world! We have offices in New York, Seattle, Sydney, Tokyo and London.
We believe we’re better together. We love spending time together and are in the office most days (teams are in the office 4 days per week). We also get that you need to balance your life and your commitments so you have the flexibility to manage your own hours and can spend up to a week of every quarter working from anywhere.
We at Rokt choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent. Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If this sounds like a role you’d enjoy, apply here, and you’ll hear from our recruiting team.
Note: The first stage of the recruitment process for this role is to complete a 15-minute online aptitude test, which will be sent out to your application email. Successful candidates will be contacted to discuss the next steps.
Rokt London, England Office
Our London office is located in Appold Studios, a 19th-century Victorian building within walking distance to Liverpool Street Station, Spitalfields, Shoreditch and Old Street.
