Commercial Insurance Administrator

At Bionic, we're making life radically easier for small business owners. We’re building a one-stop shop for business essentials that’s powered by smart technology and world class human service giving them an experience so good that they trust Bionic to sort all their business needs for them. 

We’re looking for a Commercial Insurance Administrator to join our Insurance Commercial Team.  

About the role

In this detail-focused role, you’ll ensure policies are accurately administered, disclosures are on point, and insurer partners are aligned. You’ll also provide critical feedback to colleagues, support team training and inductions, and take ownership of regular operational processes.  You will play a key role in driving quality, compliance, and continuous improvement across our broking operations.

Whether it’s analysing issues, supporting strategic projects, or collaborating with our training team to flag development areas, you’ll be at the heart of safeguarding service excellence and driving better outcomes for our customers. 

Key responsibilities: 

• Assessing that the correct procedures and disclosures have been made to our insurer partners on policies that have been sold. 

• Providing feedback to colleagues where issues have been identified and ensuring that any fixes are completed in a timely fashion. 

• Ensuring records are accurate and kept up to date for reporting purposes. 

• Provide support to the Broking team as required.  

• Take a role in the induction of new members of the broking team, including test calls and live call listening.  

• Interacting with the training team to highlight where development issues have been identified. 

• Take ownership of processes including daily, weekly, monthly tasks. 

• Supporting with ongoing projects within the Insurance commercial team. 

• Escalating issues and ensuring we close the loop with feedback/training and resolution to issues, including investigating and analysing issues, reviewing data and root cause analysis. 

• Assisting with ongoing business projects. 

About you 

This is an excellent opportunity to join a friendly, supportive, and high performing team, you’re likely to have similar experience previously, and be able to demonstrate:  

Required skills & experience: 

• Familiar with Acturis insurance broking software required. 

• Have a good understanding of the Microsoft office suite of products, specifically Excel. 

• Demonstrate excellent listening and written skills. 

• Great attention to detail. 

• Confident in your own decision-making skills and with conveying information to others. 

• Be an ambitious learner eager to understand and suggest improvements to processes 

• Enjoy working both as part of a team and under your own initiative.  

• Be prepared to travel and work alongside the sales agents within Bionics' offices including London and Luton. 

 Desirable experience: 

• CII qualification an advantage however full CII exam support is funded by Bionic. 

• Previous experience within Insurance in either broking, claims or underwriting, across personal or commercial lines, experience within commercial property or liability would be advantageous. 

About Bionic Group 

Bionic has over 630 people working across three office locations and four businesses; Bionic - London, Bionic Outbound – Luton, Think Business Loans – Chelmsford, and Smart – Field based agents. 

We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration, creativity and fun! We’re one team, we get stuck in, we roll our sleeves up and we care about helping each other out wherever we can. We set the highest standards and show up every day to be the best version of ourselves. 

Working at Bionic means provides you many opportunities to advance your career, with incredible progression, recognition, and reward. 

Benefits 

We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks. 

Enhance your health & wellbeing 🌱 

• Private healthcare cover 

• Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies 

• Eyecare scheme 

 Taking time away from work 🏖️ 

• 25 days annual leave plus the 8 UK bank holidays, increasing with tenure 

• 1 paid family/religious day of leave per year - following successful probation period 

• 1 paid charity volunteering day per year 

• Option to buy/sell up to an additional 3 days leave per year 

Family matters: for the special moments 🏠 

• Enhanced maternity, paternity or shared parental leave 

• 2 days off for your wedding upon joining, and up to 5 days after 2 years' service 

• Flexible working options & a hybrid work approach 

Financial wellbeing 💸 

• Auto-enrolled salary sacrifice pension scheme  

• Life assurance 

• Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure 

• Cycle to work scheme 

Recognition 🌟 

• Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success 

• Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition  

• Long service awards