Technical Onboarding Specialist (FTC)

Circit is a fast-growing B2B SaaS company that is on a mission to make business verifiable in real- time. We are creating a global asset verification platform that allows auditors to deliver higher quality financial audits and spend more time helping businesses to create greater value for all economic stakeholders. Our current customer base includes big-four accountancy firms as well as global banks.

At Circit, we have a fantastic opportunity for an ambitious individual who is passionate about providing technical solutions, has strong attention to detail and is a strong collaborator. This role will suit a recently qualified individual who is looking to move into a growing technology company. We are looking for someone who has a background in accounting/finance who wants to pivot into technology, or someone with a technology background with an interest in accounting/finance.

You must be a motivated self-starter, who is looking to make a big impact.  This is a key position that will work across multiple Circit Teams. 

As a Technical Onboarding Specialist at Circit, you will work within the product team to help drive the success of our SaaS products.  You will assist in the implementation and support of some key technical components of our product as well as defining, designing, and delivering features that enhance the value and usability of our software.

Responsibilities:

• Take ownership of template migration and configuration for new audit firm clients onboarding to the Circit platform
• Work closely with Customer Success Managers and external audit companies to understand their template requirements and ensure smooth onboarding
• Convert client templates into platform-compatible formats using Adobe Acrobat and JSON
• Build, test, and validate templates on the platform in collaboration with internal stakeholders before deployment to external customers
• Manage multiple template migration projects with tight turnaround times, prioritizing effectively to meet onboarding deadlines
• Debug and troubleshoot issues related to template functionality, Adobe integration, JSON configuration, and platform behaviour
• Investigate platform issues using application logs and SQL database queries to identify root causes and solutions
• Respond to customer-reported template issues and manage tracking, communication, and resolution
• Collaborate with the product team to identify and document template management improvements and feature requirements
• Proactively identify opportunities to streamline template migration processes and introduce automation where possible
  

Qualifications/Experience:

• Bachelor's degree in accounting/finance, or related field

• Proficiency with Adobe Acrobat, particularly PDF form preparation and manipulation

• Strong working knowledge of JSON

• Excellent attention to detail and quality assurance mindset

• Strong problem-solving and troubleshooting abilities

• Ability to work under tight deadlines and manage multiple priorities

• Excellent communication skills and ability to collaborate across teams and with external clients

Bonus

• SQL database querying experience
• Experience reviewing application logs and system diagnostics
• Understanding of the financial audit process and audit confirmation workflows
• Experience in a customer-facing technical role or implementation position

This is an exciting opportunity for an all-rounder, highly motivated candidate to get involved at the ground level of a fast-growing company. We’re committed to making sure our employees are well-treated. If there’s something that’s important to you that’s not on the list, talk to us. 

• Competitive salary

• A small team with a friendly environment that promotes autonomy for you to self-manage your time; 

• Remote working and flexible working hours; 

• Great opportunity for career progression with hands on experience; 

• Freedom of expression is encouraged.