Own end-to-end SaaS implementations for EMEA customers, including discovery, requirements gathering, configuration, workflow automation, data migration, testing, training, go-live, documentation, and handover. Manage project plans, scope, budgets, risks, and timelines while serving as the primary technical and client contact. Collaborate with Product and global teams on complex projects and continuously improve implementation quality and customer outcomes.
About HSI
HSI is a leading provider of EHS, compliance, and workforce development solutions. Through our Donesafe platform, we help organisations simplify safety, streamline processes, and strengthen workplace cultures.
As our EMEA presence grows, we’re looking for a technically minded, customer-focused Implementation Consultant to join our expanding team.
About the Role
This is a hands-on implementation role where you’ll own the full customer onboarding journey, from initial kick-off through configuration, testing, and go-live. You’ll be the single point of contact for your clients, managing every stage of delivery to ensure successful adoption of HSI’s Donesafe solution.
You won’t be handing tasks to a delivery team. You’ll be the principle technical resource, delivering the implementation, while building strong client relationships, and ensuring every project runs on time and to scope
We’re seeking an experienced Implementation professional who combines industry knowledge with technical proficiency and exceptional client engagement skills.
The ideal candidate brings:
- Exceptional communication and presentation skills
- Strong analytical and technical capabilities
- Passion for delivering outstanding customer experiences
- A proactive, solution-oriented mindset to anticipate challenges
- Adaptability and meticulous attention to detail
- Great listening skills. Requirement gathering is a key part of the role so the ability to ask the right questions and correctly understand the information received is essential
What You’ll Do
- Lead client onboarding sessions, guiding customers through the implementation journey and setting clear expectations.
- Run discovery workshops to gather and define customer requirements within the agreed scope.
- Own end-to-end delivery, managing your project plan in Rocketlane and keeping work on time, in scope, and within budget.
- Build, configure and document solutions in the HSI Donesafe platform, translating technical requirements into effective workflows and automations.
- Support data migration from legacy systems and ensure smooth integration.
- Deliver client training and create clear user documentation for administrators and end users.
- Test and validate configurations internally and with clients to meet quality and functional requirements.
- Lead go-live activities and coordinate a seamless handover to Support.
- Manage risks proactively, communicating and resolving issues early to keep projects on track.
- Close projects confidently, finalising deliverables and supporting the transition to Customer Success.
- Continuously improve by identifying opportunities to enhance implementation quality and customer experience.
- Collaborate occasionally with Product or APAC teams on technical discussions or complex projects, with 2 to 5 hours per week of flexibility.
Requirements
- 3+ years of experience delivering end-to-end software implementations within a SaaS environment.
- Background or familiarity with the EHS or Health and Safety industry is highly desirable.
- Proven experience configuring workflows, forms, and automations within software platforms or similar configuration-based systems.
- Excellent communication and presentation skills, with the ability to lead workshops and explain technical details clearly to non-technical audiences.
- Proven ability to manage multiple implementation projects simultaneously while meeting deadlines and maintaining quality.
- A customer-first mindset, focused on creating a positive experience and measurable value for every client.
- Proactive and solution-oriented, with the judgement to make sound decisions and resolve challenges early.
- Adaptable and detail-focused, with the ability to work comfortably in a fast-paced, evolving environment.
- Collaborative when needed, with the ability to partner with Product or global teams while working independently day to day.
- Degree in IT, Business, EHS, or a related field, or equivalent hands-on experience.
Benefits
- Bupa (UK) and Layla (Ireland) Private Health Insurance & Rewards
- Hybrid and flexible working
- Enhanced family leave benefits
- Tuition assistance and professional development funding
- Your birthday off every year
- 25+ days annual leave, increasing with service
- Mental health and wellbeing support through Wisdom EAP
- A collaborative culture with regular team events
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