Own end-to-end SaaS implementations for EMEA customers, including discovery, requirements gathering, configuration, workflow automation, data migration, testing, training, go-live, documentation, and handover. Manage project plans, scope, budgets, risks, and timelines while serving as the primary technical and client contact. Collaborate with Product and global teams on complex projects and continuously improve implementation quality and customer outcomes.
About HSI
HSI is a leading provider of EHS, compliance, and workforce development solutions. Through our Donesafe platform, we help organisations simplify safety, streamline processes, and strengthen workplace cultures.
As our EMEA presence grows, we’re looking for a technically minded, customer-focused Implementation Consultant to join our expanding team.
About the Role
This is a hands-on implementation role where you’ll own the full customer onboarding journey, from initial kick-off through configuration, testing, and go-live. You’ll be the single point of contact for your clients, managing every stage of delivery to ensure successful adoption of HSI’s Donesafe solution.
You won’t be handing tasks to a delivery team. You’ll be the principle technical resource, delivering the implementation, while building strong client relationships, and ensuring every project runs on time and to scope
We’re seeking an experienced Implementation professional who combines industry knowledge with technical proficiency and exceptional client engagement skills.
The ideal candidate brings:
- Exceptional communication and presentation skills
- Strong analytical and technical capabilities
- Passion for delivering outstanding customer experiences
- A proactive, solution-oriented mindset to anticipate challenges
- Adaptability and meticulous attention to detail
- Great listening skills. Requirement gathering is a key part of the role so the ability to ask the right questions and correctly understand the information received is essential
What You’ll Do
- Lead client onboarding sessions, guiding customers through the implementation journey and setting clear expectations.
- Run discovery workshops to gather and define customer requirements within the agreed scope.
- Own end-to-end delivery, managing your project plan in Rocketlane and keeping work on time, in scope, and within budget.
- Build, configure and document solutions in the HSI Donesafe platform, translating technical requirements into effective workflows and automations.
- Support data migration from legacy systems and ensure smooth integration.
- Deliver client training and create clear user documentation for administrators and end users.
- Test and validate configurations internally and with clients to meet quality and functional requirements.
- Lead go-live activities and coordinate a seamless handover to Support.
- Manage risks proactively, communicating and resolving issues early to keep projects on track.
- Close projects confidently, finalising deliverables and supporting the transition to Customer Success.
- Continuously improve by identifying opportunities to enhance implementation quality and customer experience.
- Collaborate occasionally with Product or APAC teams on technical discussions or complex projects, with 2 to 5 hours per week of flexibility.
Requirements
- 3+ years of experience delivering end-to-end software implementations within a SaaS environment.
- Background or familiarity with the EHS or Health and Safety industry is highly desirable.
- Proven experience configuring workflows, forms, and automations within software platforms or similar configuration-based systems.
- Excellent communication and presentation skills, with the ability to lead workshops and explain technical details clearly to non-technical audiences.
- Proven ability to manage multiple implementation projects simultaneously while meeting deadlines and maintaining quality.
- A customer-first mindset, focused on creating a positive experience and measurable value for every client.
- Proactive and solution-oriented, with the judgement to make sound decisions and resolve challenges early.
- Adaptable and detail-focused, with the ability to work comfortably in a fast-paced, evolving environment.
- Collaborative when needed, with the ability to partner with Product or global teams while working independently day to day.
- Degree in IT, Business, EHS, or a related field, or equivalent hands-on experience.
Benefits
- Impact: Drive growth and shape the future of HSI in the UK & Ireland.
- Career Growth: Clear progression path into Account Executive and senior sales roles.
- Training & Enablement: Ongoing sales, product, and industry training to support your success.
- Culture: Collaborative, supportive, and high-energy team environment.
- Purpose: Contribute to safer, healthier, and more compliant workplaces worldwide.
As well as:
- Bupa Private Health Insurance & Rewards
- Hybrid and flexible working
- Enhanced family leave benefits
- Tuition assistance and professional development funding
- Your birthday off every year
- 25+ days annual leave, increasing with service
- Mental health and wellbeing support through Wisdom EAP
- A collaborative culture with regular team events
Similar Jobs
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Leads measurement and product marketing for eight enterprise AI platforms. Builds shared KPI, taxonomy, scorecard, data-quality, and value-realization frameworks; translates usage and outcome data into executive insights and investment guidance. Oversees positioning, internal launches, campaigns, enablement, adoption, and audience segmentation. Partners across product, engineering, data, communications, and business teams while building and managing teams responsible for analytics, marketing, and communications.
Top Skills:
Ai PlatformsBusiness IntelligenceDashboardsData ContractsData FabricData VisualizationEvent TaxonomyExperimentationKnowledge GraphsKpi FrameworksOkr PlatformsProduct AnalyticsTelemetry
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Leads product strategy, roadmap, lifecycle ownership, adoption, and measurable outcomes for a greenfield enterprise AI platform. Defines platform boundaries, governance controls, evaluation, registration, and cost-tracking capabilities while translating evolving risk, privacy, security, and GxP requirements into usable product features. Partners with engineering, design, legal, compliance, risk, security, and global agent-building teams to prioritize investments, guide delivery, communicate direction, and drive platform adoption.
Top Skills:
AgileAIAi AgentsAi GovernanceGxpLeanModel Evaluation
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Build, test, and ship production-grade full-stack software and AI-powered systems for Pfizer’s Medical Affairs portfolio. Integrate LLMs, agentic AI, and RAG pipelines; develop scalable systems from prototypes through production; optimize prompts for cost, latency, and quality; integrate enterprise platforms; and monitor AI/ML performance. Collaborate with architecture, product, UX, and data engineering teams while maintaining strong code quality, documentation, testing, and verification practices.
Top Skills:
Agentic AiAgileApi-First DesignAWSAzureCi/CdGdprGxpHipaaLlmopsLlmsMlopsRagSalesforce Life Sciences CloudSalesforce Marketing CloudScrumVector DatabasesVeeva Crm
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
