The Technical Customer Support Specialist will resolve technical issues, manage customer inquiries, support ERP incidents, and liaise between clients and development teams.
Welcome to much. Consulting! We are a fast-growing international consultancy focused on business IT & ERP systems, providing perfect solutions for customers across diverse industries. You seek a professional, ambitious work environment, but without the usual rigid structures and outdated hierarchies? Look no further!
We are looking for a tech-savvy Technical Support Specialist to join our dedicated Support Hub team. If you love diving into technical puzzles, resolving product tickets and ensuring clients get the absolute most out of their subscriptions, this is your stage.
Tasks
Your tasks
* Be part of our Support hub and help the development of the department
* Act as the crucial translator between our clients and our operational/development teams to ensure complex technical issues are addressed efficiently.
* Monitor, screen and distribute customer tickets and internal processes
* Troubleshoot client ERP incidents, solve smaller ones yourself and escalate more complex situations to the correct team
* As a generalist for a variety of topics, you are equipped with broad knowledge to answer a variety of customer inquiries
* Collaborate with our development team and functional experts to provide optimal solutions
Requirements
Your profile
* A background in IT, a technical degree, or equivalent hands-on technical experience. You naturally understand software ecosystems and digitalization
* At least 2 years of experience in technical customer success, IT support, or technical account management
* Prior knowledge of specific ERP or business IT products is a strong plus
* Excellent written and verbal communication skills
* Fast-learning and analytical mindset is mandatory
* Fluent in English (C2) and another European language
Benefits
Our offer
* Real impact: with us, nothing is set in stone - you are free to shape company processes and contribute your own ideas
* Innovative work culture: look forward to short, flexible decision-making paths and lean processes
* Flexible working: We value results over hours — structure your work around your life
* Competitive salary: you will receive an expected total compensation range between €30.000 and €40.000 / year
* Plenty of additional benefits: annual bonus, top insurance, self-learning budget, state-of-the-art equipment - we value our employees & do our best to show it
Ready to shape the future of IT consulting with us? Apply now and let’s build something great together!
much. Consulting is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We are looking for a tech-savvy Technical Support Specialist to join our dedicated Support Hub team. If you love diving into technical puzzles, resolving product tickets and ensuring clients get the absolute most out of their subscriptions, this is your stage.
Tasks
Your tasks
* Be part of our Support hub and help the development of the department
* Act as the crucial translator between our clients and our operational/development teams to ensure complex technical issues are addressed efficiently.
* Monitor, screen and distribute customer tickets and internal processes
* Troubleshoot client ERP incidents, solve smaller ones yourself and escalate more complex situations to the correct team
* As a generalist for a variety of topics, you are equipped with broad knowledge to answer a variety of customer inquiries
* Collaborate with our development team and functional experts to provide optimal solutions
Requirements
Your profile
* A background in IT, a technical degree, or equivalent hands-on technical experience. You naturally understand software ecosystems and digitalization
* At least 2 years of experience in technical customer success, IT support, or technical account management
* Prior knowledge of specific ERP or business IT products is a strong plus
* Excellent written and verbal communication skills
* Fast-learning and analytical mindset is mandatory
* Fluent in English (C2) and another European language
Benefits
Our offer
* Real impact: with us, nothing is set in stone - you are free to shape company processes and contribute your own ideas
* Innovative work culture: look forward to short, flexible decision-making paths and lean processes
* Flexible working: We value results over hours — structure your work around your life
* Competitive salary: you will receive an expected total compensation range between €30.000 and €40.000 / year
* Plenty of additional benefits: annual bonus, top insurance, self-learning budget, state-of-the-art equipment - we value our employees & do our best to show it
Ready to shape the future of IT consulting with us? Apply now and let’s build something great together!
much. Consulting is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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