Technical Consultant

Key Responsibilities

• Deliver a reliable, high-quality technical service that enables customers to achieve maximum value from their Library Management Cloud solution.
• Deliver high-quality technical support and configuration for Library Management Cloud hosted solutions.
•  Configure, administer, install and upgrade customer systems in line with agreed project and service requirements.
• Troubleshoot technical and application issues, including data flows, hosted infrastructure and cloud service configuration.
• Work with internal infrastructure teams to support hosted customer implementations and security configurations.
• Support Azure-based cloud product solutions and contribute to ongoing service stability and improvement.
• Provide clear documentation for delivered work, configuration changes and technical resolutions.
• Communicate project issues, risks and resolutions to relevant managers and customers in a professional and timely way.
• Build collaborative, positive relationships with customers and colleagues across product, development and service operations teams.
• Recommend process and technical improvements that enhance service quality, resilience and customer experience.
• Provide third-line technical support and participate in self-evaluation to support continuous personal development.

Skills, Knowledge and Expertise

• Experience supporting enterprise-level solutions and working across organisational technical teams.
• Strong understanding of information systems, including complex relational databases, data structures, querying and information extraction.
• Knowledge of Azure PaaS, Azure Functions, Windows Server, IIS, Ubuntu, Kubernetes and Docker containers.
• Experience with SQL Server installation, configuration, setup, best practice and SQL Server Reporting Services.
• Experience deploying, configuring and supporting software in customer-facing environments.
• Excellent verbal and written communication skills, with the ability to explain technical information clearly to customers and colleagues.
• Experience managing customer projects, configuration requests and technical priorities.
• Awareness of Cyber Essentials best practice and secure configuration principles.
• Creative and analytical approach to problem solving, with the confidence to investigate complex technical issues.
• Ability to work independently while collaborating effectively across teams and with customers.
• Organised and proactive approach, with the ability to manage priorities, meet agreed timescales and support multiple customers simultaneously.

• Experience with Azure-based technologies used to support cloud-native products.
• Knowledge of Apache Jena or similar graph knowledge structures.
• Experience using Python for scripting, automation or technical investigation.
• Infrastructure awareness, including Terraform or other deployment script technologies, container image deployment, DNS, firewalls, digital certificates and service permissions.
• Certifications from Microsoft, VMWare, Cisco, Fortinet, Veeam or Ubiquiti.
• Understanding of modern networking concepts such as SD-WAN, SASE and ZTNA.
• Degree-level education, or equivalent experience, in an IT-related subject.

About
At ParentPay Group, we believe that when schools run well, students thrive. That’s why we’ve spent decades building the operating system that supports well‑run schools – a seamless layer of tools, insights, and support that makes school life simpler for teachers, leaders, caterers, parents, and students alike.From cashless payments and parent engagement to catering management, library systems, and MIS platforms, we connect the everyday parts of education through simple, secure, and connected tools. What began as a way to make school payments easier has grown into Europe’s leading EdTech group – trusted by over 20,000 schools and 9 million users across the UK and Europe.Every day, our platforms process millions of payments, messages, and data points, quietly working in the background so schools can shine out front. Together, we’re helping schools save time, cut costs, and create more time for learning.ParentPay Group is more than a collection of brands. We are a group of people dedicated to supporting well‑run schools and giving time back to teachers, parents, caterers, admin staff – and most importantly, to students.