The Technical Consultant will guide clients in using Dynamics 365 and Power Platform for CX solutions, lead workshops, create documentation, and mentor juniors.
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
As we expand across the EMEA region we are building a strong, Employee Experience-focused culture around proven leadership and a passionate team, hungry to partner with existing and new TTEC clients to deliver transformational CX solutions. As the recipient of the Microsoft Eagle Award for 2 years running, we are recognized experts in providing Microsoft Dynamics cloud-based software products.
The Role
We are seeking an experienced and highly skilled Dynamics 365 & Power Platform Technical Consultant with a focus on the digital contact centre platform and customer experience (CX) solutions. The ideal candidate will have a deep understanding of Dynamics 365 and Power Platform, excellent presentation and communication skills, and a strong background in customer-facing roles.
What you'll be doing:
- Use design thinking concepts to help business decision-makers establish the primary goal for projects using an approach that encourages them to think beyond simply making existing processes more efficient.
- Act as the technical subject matter expert for Dynamics 365 digital contact centre platform and CX solutions, including product demonstrations and presentations to prospective customers.
- Stay up-to-date with the latest industry trends and technologies, and maintain a deep understanding of the Dynamics 365 digital contact centre platform and CX solutions.
- Leads workshops with customers to understand their business requirements, documents requirements and design appropriate solutions.
- Create Solution, Functional and Technical Specifications documentation for the project.
- Have a good level of knowledge of all components of the Power Platform and stay current on Power Platform and related technologies, particularly Azure stack technologies that support the solution.
- Mentor junior staff, sharing knowledge and experience to ensure that the team grows in experience and effectiveness.
- Expected to be flexible with time and capable of working in a process-oriented environment.
- Excellent communicator with the ability to operate within cross-functional teams.
Skills and experience you bring:
- Bachelor’s degree in computer science, Engineering, or a related field.
- At least 3 years of experience with Dynamics 365, including experience with the digital contact centre platform and CX solutions.
- Strong presentation and communication skills, with the ability to effectively communicate technical information to both technical and non-technical audiences.
- Strong problem-solving and analytical skills, with the ability to think creatively and find innovative solutions to complex technical challenges.
- Ability to work independently and as part of a team, with a strong work ethic and a willingness to go above and beyond to meet customer needs.
- Previous experience in a consulting environment.
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Top Skills
Azure
Dynamics 365
Power Platform
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