Technical Assistant (Policy/Rules/Leg)

We’re looking for a Technical Services Assistant – Rules and Legislation for a permanent role based in Darlington with hybrid working.

Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds.

Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.

To learn more about Railpen including our values, culture and purpose, visit our LinkedIn Life page here.   

As a Technical Services Assistant – Rules and Legislation, you will provide pensions technical support to the Technical Policy and Services team and other areas of the business. Your work ensures Railpen administers the rail schemes in accordance with their rules, pensions legislation, and regulatory requirements.

This role offers an excellent opportunity to develop deep technical knowledge of rail scheme rules and pensions legislation. You’ll analyse rules, monitor regulatory developments, and help shape administrative practices, while sharing expertise through technical advice, publications, and training.

This role is not eligible for visa sponsorship. Applicants must have the legal right to work in the UK.

You will bring experience from working within the pensions industry, with a solid understanding of administration processes and technical pension requirements. Ideally, you will have or be working towards a professional qualification such as APMI (or equivalent), and be confident using IT tools including Word, Excel and PowerPoint. Strong analytical and investigative skills, combined with excellent organisational ability, will enable you to manage priorities and meet deadlines effectively.

You will demonstrate clear and confident communication skills, both written and verbal, and a collaborative approach to working with colleagues across the business. A technical mindset and willingness to keep up to date with pensions developments are essential. You take ownership and accountability for your work, focusing on accuracy and quality, and proactively suggest improvements. Customer service is at the heart of what you do, managing expectations and understanding the importance of SLAs. Ambitious and keen to learn, you actively drive your own development and share knowledge with others.

Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They’re what we stand for. You will actively demonstrate our values, helping to create a safe environment, to place the needs of the community above oneself and, through a culture of ‘fair challenge’, align to the best interests of our members. 

• A competitive salary (depending on experience)

• 28 days annual leave plus bank holidays

• Generous annual bonus plan

• We provide membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay

•  4x Life Assurance cover

• Colleague referral scheme

• Private Medical Insurance

• Employee assistance programme

• Health cash plan

• Eye care vouchers

• Flu vaccination

• We support hybrid and flexible working along with very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave

• Buy and sell holidays

• Give as you earn scheme

• Paid volunteering days

• Flexible half days leave

• Electric vehicle leasing

• Cycle to work scheme

Please apply via the apply button or visit Careers at Railpen by 5pm on Monday 15th December 2025.

Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life.