Electrolux Professional Group Jobs

Technical and Quality manager

Electrolux Professional Group

Technical and Quality manager

Posted 2 Days Ago

Be an Early Applicant

In-Office

Luton, Bedfordshire, England

Senior level

In-Office

Luton, Bedfordshire, England

Senior level

Lead a six-engineer technical helpdesk for commercial laundry and food products, manage quality systems, audits, complaints, and warranty investigations. Provide technical escalation support, drive root cause analysis and product/process improvements, coordinate training, and collaborate with engineering, factories, service, and supply chain to improve product quality and serviceability.

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At Electrolux Professional Group we hire to meet needs beyond tomorrow!

UNLOCK YOUR POTENTIAL

At Electrolux Professional Group, we believe potential powers progress. We’re not searching for perfection—we’re looking for people with the right mindset. If you're curious, resilient, and ready to grow, you'll find the space to lead, innovate, and together with us Meet the needs beyond tomorrow. Read more about us here: https://www.electroluxprofessionalgroup.com/en/join-us/

QUALITY & TECHNICAL HELPDESK MANAGER– Washing Machine & Food
The Quality and Technical Helpdesk Manager is responsible for leading our in-house technical helpdesk comprising of 6 engineers supporting our commercial laundry and food business. As well as working with the manufacturing and quality teams in Italy, France and Sweden.

The role ensures products meet the highest quality standards while delivering exceptional technical support to customers, service engineers, distributors, and internal stakeholders.

You will need to be a team player with an eye for detail, problem solving and a drive to offer our customers the type of service they would be happy to recommend.

This is a hybrid role, 60% working in our offices in Luton and 40% field/home working.

Key Responsibilities

Leading our Technical Helpdesk team
Monitoring KPIs and ensuring compliance with company standards
Manage the technical teams field activities
Provide support and technical solutions to customer product related escalation
Manage quality systems, inspections, audits, complaints, technical escalations, and warranty investigations
Support and drive root cause analysis
Collaborate with UK and global teams in reviewing and proposing quality and process improvements
Manage the UK in house technical training programs for our partners
Collaborate with Engineering teams, Factories, Partners, Service teams, and Supply Chain teams to improve product quality, reliability, and serviceability.

WHAT’S NEEDED FOR YOU TO THRIVE

Required Skills

Strong knowledge of commercial laundry and/or food industry
Engineering background
Experience in managing engineering teams
Experience in quality management and reporting
Team player, keen collaborator

Key Competencies
Leadership, customer focus, advanced troubleshooting, quality management, root cause analysis, communication, coaching, project management, stakeholder management, and continuous improvement.

OUR GUIDING PRINCIPLES

Be Customer Obsessed. Build Trust. Be Bold. Act Sustainably. We’re building it every day — and we’d love your help.

WHAT’S IN IT FOR YOU

Trust, ownership, and the opportunity to grow!
Be part of a company grounded in customer focus, sustainability leadership, innovation, and social impact. We aim to Meet Needs Beyond Tomorrow!

Some of our benefits:

Competitive Salary
Company car / allowance
Annual Bonus
Access to our company pension scheme
The possibility to work hybrid and build a flexible worklife balance.

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