Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job DescriptionSprinklr TAMs are focused on supporting our customers through sound technical advice
and consultancy on efficiently integrating Sprinklr with customers’ tech stack, especially
for questions like what can I do architecturally when I integrate Sprinklr that delivers
me maximum value to my business? TAMs are our customers’ long-term technical
advisors. In doing so, a TAM helps ensure that customer initiatives and projects align
closely with their strategic priorities and Sprinklr’s product capabilities.
Key Responsibilities
♦ Sprinklr Integration Advisory
o Conduct technical sessions with Business & IT leadership.
o Act as a trusted technical advisor for strategic IT/CTO engagements.
Represent the voice of the customer within Sprinklr to inform and influence
Engineering, build a bridge between client and Product, and help accelerate
customer deployment and ongoing business outcomes.
o Collaborate with Sprinklr Services and Product teams for delivery.
♦ AI Workflow Guidance
o Provide guidance on AI application and workflow improvements.
o Advise on tuning Sprinklr AI+.
♦ Integrations and Connectors
o consult on Sprinklr integrations.
o Offer API advice and status checks on integrations managed by
services/engineering.
o Review architecture and scope for alignment with existing setups.
♦ API & Integration Monitoring
o Deliver reports on current-state integration status.
o Provide best practices documentation for custom APIs.
♦ Technical Platform Analysis
o Assess platform usage and integration adoption.
o Identify gaps and recommend strategies for optimal solution utilization.
♦ Integration Architecture Reviews
o Conduct architecture and scope reviews to ensure alignment.
♦ Complex POC & Global Deployments
o Provide technical oversight for complex Proof of Concepts (POCs).
▪ Define/document success criteria.
▪ Share best practices post-POC.
♦ Advise on global deployment rollouts.2
2
♦ Lead and motivate cross-functional team initiatives and interact with all levels.
• Identify, clarify and communicate project vision, goals and objectives and how
these support client strategic objectives.
• Help resolve conflicts by demonstrating leadership and appropriate decision-
making competencies.
Requirements & Qualifications
• 5+ years of TAM/Consulting/Architect experience with gradually increasing
responsibilities and a demonstrated understanding of Project Management
processes, artefacts and tools gained ideally in a SaaS/CX/CCaaS domain.
• Bachelor's degree in computer science, related field.
• Excellent verbal and written communication skills and the ability to interact
professionally with a diverse group of product managers and subject matter
experts
• Knowledge of REST/JSON API to facilitate System Integrations
• Knowledge of the following software languages: JavaScript, Java, Ruby, Python
• Knowledge of Common Enterprise Software Platforms: Salesforce, Dynamics,
Adobe, Oracle, SAP, ServiceNow, etc.
• High-level knowledge of relational databases and MongoDB
• Full understanding of software development lifecycle best practices.
• Ability to independently manage the operational aspects of ongoing projects and
serves as a liaison between client stakeholders and Sprinklr product managers
• Ability to drive to big-picture goals and milestones while valuing and maintaining
strong attention to detail
• Ability to quickly identify and drive to the optimal solution when presented with a
series of constraints
• Excellent judgment, analytical thinking, and problem-solving skills.
• Self-motivated individual that possesses excellent time management and
organizational skills
• Strong cross-functional collaboration skills, relationship-building skills and ability
to achieve results without direct reporting relationships
• Strong sense of personal responsibility and accountability for delivering high-
quality work.
“Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based.”
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here.
To learn more about all-things-Sprinklr, visit our candidate resource hub here.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
