Technical Account Manager

Team: Revenue

Location: London - UK, Krakow or Warsaw - Poland

About Volt

When Volt launched in 2019, we recognised how open banking has the power to transform how businesses, wherever they happen to be, receive payments from their customers. So, we set about building an open payments gateway that enables merchants across the globe to receive direct, account-to-account payments – in real time.

Now, on the back of a record-breaking $23.5 million Series A and $60 million Series B funding round, we’re building an all-star team to achieve our goal of ‘real-time payments everywhere’.

About the role:

As a Technical Account Manager, you will act as the bridge between our product and technology teams, internal stakeholders, and clients, translating business requirements into technical solutions, guiding customers through implementation, and supporting them with technical matters post–go-live. You will support client relationships by ensuring smooth integration, driving adoption through education and technical improvements, and managing incidents with a customer-centric mindset.

What the role involves:

• Serve as the main point of contact for technical incident management, translating complex issues for non-technical stakeholders and driving swift resolution
• Manage multiple integrations at the same time and ensure appropriate prioritisation 
• Work closely with Commercial team to deliver expert technical and payments guidance and support throughout the sales cycle, playing a key role in securing new deals by demonstrating Volt's technical expertise and showcasing solution benefits through presentations, demos and addressing complex questions from prospective clients
• Collaborate closely with Product and Engineering teams to advocate for client needs and continuous improvement
• Manage post go-live support with a focus on data analytics, technical optimization and ongoing product education
• Defining best solutions, gathering requirements and supporting the end-to-end implementation and solution delivery for new merchants, ensuring timely, high-quality launches

About you:

• Strong project management skills with experience in fintech and payments
• Technical proficiency to understand and troubleshoot platform issues, with the ability to communicate technical information clearly to clients
• Data analysis capabilities to monitor performance and identify optimization opportunities
• Excellent interpersonal skills to build lasting client relationships and manage cross-functional collaboration
• Proactive problem solver with experience in incident and escalation management
• Languages: German or other languages are beneficial

What happens next?

• Selected candidates will be invited for an initial interview with our Talent Acquisition representative. The video meeting will take about 30 minutes.
• Then it’s time for a second interview! The meeting will be conducted by our Department Lead and will be 30 minutes.
• As a last step, you can expect a meeting with a member of our Leadership Team.
• If successful, you will be given a job offer proposal.

Please note that we are a regulated company operating in the financial services sector. Therefore, we conduct background checks for all team members as the last part of our hiring process.

• Competitive salary 💰
• Flexible hours and hybrid working 🏡
• Enhanced Parental Leave 👪
• 25 days holiday + your birthday off 🥳
• Digital Detox: once every two months on Friday we close down all comms at Volt. The whole business is officially ordered to take the day off!🧘🏻‍♀️

At Volt, diversity and inclusion are integral to our culture.

We believe in hiring for cultural add, embracing difference and fostering a safe space where everyone can bring their authentic selves. Our mission is to transform the payments industry and this is only possible through the power of our diverse and talented team.

Join us in making real-time payments accessible for all.