Technical Account Manager

At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth.

Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations- all united around one goal – to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating global commerce, our internal mission is to #chooseaction, #beopen, #thinkcustomer, #gofurther and #wintogether

The Purpose:

As a Technical Account Manager, you will build and maintain relationships with some of PPRO’s key customers all of which have a real passion for payments and the opportunities that it can bring to their underlying e-commerce customers.

You will bridge technical and commercial teams to ensure successful product integration. Manage the client journey from initial engagement to post-go-live optimization, providing technical consultancy and project management.

Key Responsibilities:

• Lead technical implementations from pre-sales to go-live, acting as the primary technical contact.
• Collaborate with Engineering and Product teams on integrations, troubleshooting, and documentation.
• Manage the full customer onboarding lifecycle, ensuring timely delivery and meeting expectations.
• Support and grow client accounts, identifying opportunities and providing technical consultancy.
• Monitor post-go-live performance and drive continuous improvement through client feedback.
• Represent client needs internally, collaborating with support, engineering, and product teams. Help shape product development based on client feedback.
• Build strong client relationships, transforming customers into partners and managing their growth initiatives.
• Translate business needs into technical solutions and vice versa.
• Facilitate communication between technical and business teams. ● Lead issue resolution and ensure smooth operations.

You'll need to have:

• Minimum of 5 years of experience in a similar role
• Experience in Payments in a technical/product role supporting external clients
• Good understanding of how APIs operate and are documented
• At ease with data. Has experience with at least one of the following (or similar): Tableau / BigQuery / Looker Studio / DataDog
• Aptitude for comprehending enterprise-level troubleshooting, expectation management and relationship building
• Strong customer acumen
• Influencing, developing early influence skills, working effectively with teams to present logical and compelling arguments to enhance innovation and efficiencies
• Can speak and engage with technical teams
• Confirms and clarifies information gained from listening to customers before transmitting / sharing
• Unafraid to challenge customers’ ideas where necessary for the betterment of the relationship
• Knowledge of the software development process

What’s in it for you

• You are dedicated to a set group of prestigious clients
• Gain experience and expand your knowledge in a market-leading fintech that is growing strongly.
• An inclusive workplace with an international company culture where ideas are welcome and the individual is respected and empowered to bring their whole self to work
• An exciting and versatile job with an opportunity to work alongside skilled and specialised colleagues from all over the world
• Drive change and make a real impact shaping the role and the payments ecosystem

What's in it for you ?:

Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation, so you can strike the balance between office and home working. In addition to our 28-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year 

Insurance - Because better safe than sorry - we want our employees to benefit from various insurances including a medical insurance (BUPA health care plan) and a 5% matching pension plan through Now Pensions.

Enhance Family Leave - We understand the importance of family - that's why we offer enhanced family leave to support you during key life moments.

Gym membership - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet

Professional and personal development - We provide leadership cafes, on-the-job training, and access to LinkedIn learning to help you gain knowledge beyond your role. 

Mental Health Platform - We’ve teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.

Our HQ office on Procter Street, is a short walk from Holborn, Farringdon and Covent Garden so if you’re a foodie there’s plenty nearby. The office is befitting a tech business and is set up for cross team collaboration.

Our Principles: 

We get things done: We are courageous; we take ownership, make decisions and get things done.

We act with trust and integrity: We listen first and challenge respectfully. We seek out and leverage diverse perspectives. We welcome and offer honest and open feedback, always assuming positive intent

We put the customer first: We are laser focused on delivering outstanding outcomes for our customers. We put the customer at the heart of what we do.

We make things better: We boldly explore  new ideas and have an unwavering commitment to continuous improvement.

We work as a team: We collaborate closely and value team success over individual achievement.