Technical Account Manager - London, UK

Lots of tech companies disrupt. But, many fail when they try to scale. We're different. CockroachDB makes it easier for companies to build and scale apps. This is how and why we're helping some of the most innovative companies on the planet. We tackle problems head-on and focus on solutions that create lasting impact. 

Because when our customers win, we all win. 
The Role

We are seeking a passionate and skilled Technical Account Manager (TAM) to join our Customer Success team. In this role, you will act as a trusted advisor to our customers, helping them achieve their business goals by leveraging the full potential of CockroachDB.  You must be located in London, England to be eligible for this role.  You will:

• Serve as the primary technical point of contact for assigned customers, building and maintaining strong, long-term relationships.
• Understand customer use cases, business goals, and technical needs to ensure successful deployment and ongoing use of CockroachDB.
• Advocate for customer requirements and ensure they are addressed internally.
• Drive adoption of CockroachDB within customer environments by providing technical guidance, best practices, and proactive support.
• Conduct regular account reviews and success planning sessions to track progress against objectives.
• Provide expert advice on architecture, implementation, and optimization of CockroachDB.
• Troubleshoot and manage technical escalations, coordinating with Support and Engineering teams to resolve issues promptly.
• Deliver technical workshops and product training to customer teams.
• Collaborate with Sales, Engineering, and Product teams to ensure customers receive a seamless experience.
• Provide feedback on product features, usability, and customer challenges to inform product development.
• Partner with internal teams to identify and drive upsell or expansion opportunities.
• Act as a project lead for technical engagements, ensuring timely delivery of solutions and milestones.
• Track account health metrics and proactively address risks or concerns.

The Expectations

In your first 30 days, you will have developed enough expertise to begin assisting users directly. During this time, you will familiarize yourself with CockroachDB, our customers, and our company. We will provide a self-guided onboarding platform that contains reading material and hands-on material to familiarize yourself with the responsibilities of the role.  

You have 

• Proven experience (1+ years) in a customer-facing technical role such as TAM, Support Engineer, HelpDesk, Solutions Architect, or similar.
• An understanding of distributed systems, databases (preferably distributed databases like CockroachDB), and cloud infrastructure.
• Hands-on experience with database technologies, performance optimization, and troubleshooting complex systems.
• Exceptional communication and interpersonal skills to engage with technical and business stakeholders.
• Ability to understand and articulate customer needs, providing tailored solutions.
• Strong project management skills, including the ability to handle multiple accounts and prioritize effectively.
• A proactive and problem-solving mindset with a focus on achieving customer outcomes.
• Excellent organizational skills and attention to detail.
• Proven ability to collaborate across cross-functional teams in a dynamic, fast-paced environment.
• Familiarity with programming languages such as Python, Java, or Go.
• Knowledge of cloud platforms like AWS, Azure, or Google Cloud.

Cockroach Labs is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If you need additional accommodations to feel comfortable during your interview process, please email us at [email protected].

Cockroach Labs has a hybrid work model, with Roachers that are local to one of our offices coming in on Mondays, Tuesdays, and Thursdays and working flexibly the rest of the week. While we’ve learned valuable lessons working remotely, nothing can replace the connection, creativity, and fun that occurs when Roachers get together and we are committed to fostering a workplace that encourages collaboration and allows us all to do our best work.

Benefits

• Stock Options
• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Professional Development Funds
• Flexible Time Off
• Paid Holidays
• Paid Sick Days
• Paid Parental Leave
• 401(k) Plan
• Mental Wellbeing Benefits
• And more!