Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Technical Account Director (TAD) is responsible for ensuring the technical success of Adobe’s largest customers by developing and delivering strategies that improve solution health, adoption, and value. This role uses internal resources and cross-functional teams to optimize customer outcomes and drive the full value delivered by Adobe’s solutions.
Key Responsibilities
Serve as the primary technical executive throughout the customer lifecycle, advising on strategy and coordinating service delivery.
Identify and mitigate technical risks, coordinate with Adobe teams, and manage oversight in collaboration with executive partners.
Assess strategic Customer technical risks and opportunities and lead the extended Adobe team to build and deliver mitigation and "get well" plans.
Drive clear communication across Customer operational areas. Maintain regular and appropriate governance with executive teams both within the organization and beyond it. Drive alignment and reporting on overall engagement status and outcomes.
Advocate for customer interests, drive innovation and process improvements, and ensure alignment across business units and brands.
Lead and mentor matrixed teams, collaborate with internal and external partners, and provide architectural mentorship to optimize solutions.
Qualifications
Bachelor’s degree in a relevant technical field or equivalent experience.
Senior-level experience in consultative, customer support, or customer success roles within marketing technology.
Strong executive presence, presentation, and conflict-resolution skills; ability to engage with senior leaders and diverse teams.
Critical thinking, technical expertise in enterprise software and marketing solutions, and willingness to travel as required.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
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