Tech Services Engineer

Job title: Tech Services Engineer
Location: London - Onsite
Salary: £59,000 - £65,000
Team: Tech Services
Reporting To: Senior Tech Services Manager
Closing date for applications: Monday 20th April

This role is based in London and requires existing right to work in the UK.

At this time, we are not able to offer visa sponsorship for this role. We are committed to building a diverse, global team and our sponsorship policy is evaluated on a role-by-role basis. We encourage you to keep an eye on our careers site to stay informed about future opportunities where we are able to offer visa sponsorship.

Kaluza is the Energy Intelligence Platform, turning energy complexity into seamless coordination. We help energy companies overcome today’s challenges while accelerating the shift to a clean, electrified future.

Our platform orchestrates millions of real-time decisions across homes, devices, markets and grids. By combining predictive algorithms with human-centred design, Kaluza makes clean energy dependable, affordable and adaptive to everyday life.

With teams across Europe, North America, Asia and Australia, and a joint venture with Mitsubishi Corporation in Japan, we power leading companies including OVO, AGL and ENGIE, as well as innovators like Volvo and Volkswagen.

What will I be doing?

• Technical Escalation & Support: Provide first-class customer service to Kaluza’s internal teams, acting as a key escalation point for complex technical requests and hardware diagnostics.
• Platform Administration: Own the administration and health of core productivity tools, including Google Workspace, Slack, and the Atlassian suite (Jira/Confluence).
• Identity & Access Management: Manage identity and SSO workflows through Okta, ensuring secure and seamless access for our global workforce.
• Fleet Management: Oversee the configuration and deployment of our predominantly macOS hardware fleet, maintaining high standards for device security and performance.
• Process Engineering: Proactively identify opportunities to improve Tech Services workflows, creating and maintaining high-quality documentation for internal processes and user self-service.
• Infrastructure & Events: Support the technical requirements of office-based events and town halls, including AV management and local networking (TCP/IP, DNS, VPN
• AI Innovation: Contribute to the safe adoption of AI tools across the business, helping colleagues leverage new technologies effectively and securely.

About You

Ideally you’ll have/be

• Experienced Specialist: Proven experience in a 2nd or 3rd line technical support role within a fast-paced, modern tech environment.
• Platform Expert: Deep proficiency in macOS administration, Google Workspace management, and Okta (or similar IAM platforms).
• Communication Guru: Exceptional verbal and written communication skills, with the ability to translate technical concepts for a non-technical audience.
• Problem Solver: A creative approach to troubleshooting, with a focus on "solving the real problem" rather than just the immediate symptom.
• Adaptable & Driven: Comfortable navigating ambiguity and shifting priorities while maintaining a high level of technical accuracy and customer empathy.

What will set you apart 

• Advanced Atlassian Skills: Experience building custom workflows and managing complex permissions within Jira Service Management.
• AI Governance Interest: A passion for emerging AI technologies and an understanding of how to implement them safely in a corporate environment.
• Automation Mindset: Experience using scripts or API integrations to automate repetitive IT tasks.

Kaluza Values
Here at Kaluza we have five core values that guide us as a business: Play to win, Solve the real problem, Build trust every day, Own the outcome, Go further together.

Our Perks

• Pension Scheme
• Discretionary Bonus Scheme
• Private Medical Insurance + Virtual GP
• Life Assurance
• Access to Furthr - a Climate Action app
• Free Mortgage Advice and Eye Tests
• Perks at Work - access to thousands of retail discounts
• 5% Flex Fund - to spend on the benefits you want most
• 26 days holiday
• Flexible Bank Holidays - Giving you an additional 8 days which you can choose to take whenever you like
• Progressive Leave Policy - With no qualifying service periods, including 26 weeks full pay if you have a new addition to your family
• Personal Learning Budget - Upskill, learn and grow!
• Home Office Budget
• And more!

We want the best people

We’re keen to meet people from all walks of life — our view is that the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.

We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you.

Find out more about working in Kaluza on our careers page and LinkedIn. 

You can also find our Applicant Data Protection Policy here.