Position Summary
Why join our team?
Since its founding in Suwon, Korea in 1969, Samsung Electronics has grown into a global information technology leader, managing more than 200 subsidiaries around the world. Samsung EO is formed by 17 divisions (subsidiaries) across Europe that represent circa $32 bn in sales. It has recently become the leading Consumer Electronics brand in the region in terms of recognition and most preferred by consumers.
The ESBO Product Management team is responsible for a suite of owned and operated products aimed at our range of Connected TVs, smartphones and tablets. We work very closely with colleagues across global Samsung teams to enhance and expand our services in multiple European territories. These services currently include Samsung TV Plus, Samsung Gaming Hub, Universal Guide, Content Search & Discovery, and Samsung Health.
Role and Responsibilities
Your key responsibilities
Service Support
- Ad delivery maintenance, QA, and technical support
- Ad delivery metric monitoring and review (render rates, fill rates, ADS timeouts, etc.)
- Proactively monitor the platform, keeping abreast of scheduled updates, and maintaining a consistent quality of service
- Make use of automated tools and alerts to provide robust monitoring of the streaming platform and content
- Undertake spot checks and QC of content, advertising, and metadata in accordance with platform requirements
- Raise faults and devise resolution plans ready to minimise any ‘on-air’ impact
- Liaise with technical support and engineering teams to resolve day-to-day issues with essential systems
- Ensure that issues are tracked to resolution and that root cause is understood
Service Operations
- Setup of ad delivery including configuration and troubleshooting of VAST tags
- Analysis of stream deliverables during on-boarding to ensure SCTE markers and VAST tags are to spec
- Contribute to the optimisation of ad stack components
- Align with Product teams to ensure the service meets TV Plus targets (from content ingest to delivery) and global technical strategy
- Align with Business Development and Product teams to ensure channel and VOD launches are appropriately scheduled and delivered
- Perform platform admin tasks related to channel and VOD launches
- Maintain documentation, including (but not limited to) platform design and technical specifications
- Keep abreast of new technology and opportunities in UX, content engineering, and operations
- Adhere and contribute to Samsung Engineering procedures, code conventions and best practices
What we need for this role
To be successful, you will possess the following skills and attributes:
- Knowledge of technologies and formats pertinent to streaming and ad-insertion (e.g. HLS, DASH, CMAF, SSAI, VAST, VMAP)
- Demonstrate a firm understanding of media workflow solutions (cloud and on premise) that help reduce time to business value and enhance QoE
- Comfortable working with CMS platforms for streaming applications
- Ability to document and communicate workflow improvements
- Have sound QA/QC knowledge with a strong focus on user experience
- A good understanding of metadata workflows and enrichment (technical and editorial)
- Proactive monitoring of the service and timely communication of any issues
- Good workload management, time management, transparent task prioritisation and attention to detail
- Able to communicate and operate across multiple Product Management and technical teams providing outstanding digital media technology support
- Performance driven mentality - strong motivation to lead professionally and thrive in a fast-paced and demanding environment
- A passion for learning the latest technologies and standards
- Impeccable communication skills and an ability to distil complex ideas into easily understandable components
- Comfortable working with and supporting large scale streaming applications across a growing number of territories
- A passion for learning the latest technologies and standards
Desirable knowledge and experience
- Experience with transcoding technologies and solutions including FFmpeg and AWS Elemental
- Knowledge of DRM technologies (CENC, Widevine, PlayReady, FairPlay)
- Knowledge of coding languages and frameworks
- Experience with cloud providers and platforms (AWS, GCP, Azure)
- Knowledge of performance optimisation techniques and project/dev management tools including Jira
- An ability to establish and maintain comprehensive solution documentation
- Experience of working in different global locations and a passion for different cultures
- Experience of working for a large company spread across multiple locations and time zones where the spirit of collaboration, tolerance, and patience is required
- Knowledge of other languages
What does success look like?
Fresh ideas and a hands-on approach are key. We want someone who is a really positive and proactive teammate, who’d rather figure out a smarter way of doing something than keep doing it the same way. We’re a highly-functioning small team with a start-up mentality, knowing that we have the resources and potential of one of the most exciting tech companies that exists today.
Skills and Qualifications
Benefits of working at Samsung include
Partner Colleague
- Hybrid working – 3 days in the office and 2 days at home per week
- Bonus scheme linked to individual, team and company performance
- Car allowance
- Pension contribution
- Three volunteering days each year
- Holiday - 25 days plus bank holidays and an additional day off for your birthday
- Access to discounts on a wide range of Samsung products
- Access to a discount shopping portal
- Partner Colleagues are not eligible for certain types of statutory leave such as Samsung Family Leave or Sick Leave policies but may be eligible for statutory payments via their agency
A note on equal opportunities
We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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