The Team Manager will lead a customer-facing team, manage the Lead Consultant practice in Europe, oversee program delivery, and work on operational improvements.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Are you passionate about continuous innovation, building long-term customer relationships, and providing value through agile delivery? Do you enjoy being a thought partner and servant leader, helping your team in tackling large-scale, complex problems?
Veeva Systems is looking for a driven, self-motivated leader looking to get exposure to a critical growth industry in Life Sciences with a passion for empowering a team of strong professionals working closely with pharma and biotech companies with best-of-breed cloud-based technology.
As Team Manager, you will be responsible for managing and growing our Lead Consultant practice in Europe and supporting the Enterprise Application Management Programs for R&D, aiming to build sustainable and scalable enterprise application management services for our largest and most complex development cloud customers.
Veeva’s Development Cloud helps organizations eliminate silos and transform business processes across clinical operations, regulatory affairs, pharmacovigilance, and quality management with greater efficiency and compliance.
This is a remote, full-time role with Veeva, with occasional travel to a Veeva office or Veeva function. Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position.
What You'll Do
- Leading a customer-facing team, including resource planning, oversight, and development of the professional growth of direct reports
- Ensuring that our offerings are sustainable and serve the best interests of our customers
- Working closely with the R&D Services Practice Leads and Account Partners to ensure we have the right talent driving and delivering our programs
- Providing program oversight and monitoring, including executive relationship management
- Planning and oversight of new offerings and customer pipeline for Europe
- Ensuring service delivery in alignment with program standards
- Contributing to internal initiatives and operations of the EAM business to improve our ways of working globally
Requirements
- 7+ years of experience in IT Project Management, Support, Consulting, or Product Management
- 5+ years of experience in an Operational or Support Leadership role and the ability to build and run a team
- 2+ years of experience directly managing cross-functional teams and/or managers
- Proven track record leading implementation and/or IT operations as a consultant, business analyst, or IT lead and/or business sponsor, technical affinity, and/or hands-on experience with software implementation
- Ability to handle customer escalations, finding an agreement, and reaching Customer Success
- Proven ability to work both independently and in teams in a dynamic environment
- Excellent verbal and written communication skills in English
- University degree or equivalent relevant experience
Nice to Have
- Good understanding of SaaS and GxP principles
- Experience in Transition Management and/or Program Governance
- Experience in Pharma Quality (QC/QA), Clinical, Regulatory, and/or Safety (Pharmacovigilance) spaces
- Experience with Data or Content Management applications
- Direct experience with systems such as Veeva Vault, Documentum, D2, OpenText, SharePoint, FirstDoc, FirstPoint, NextDocs, CARA, MasterControl, TrackWise QMS, BioClinica, IMPACT, Siebel CTMS, Wingspan eTMF, InForm EDC, RAVE, docuBridge, Global Register, goBalto, or other QMS, CTMS, RIM, RegIntel, EDC, LMS, eTMF, Study Start-up (SSU,) or Safety applications
- Fluency in more than one European language
- Home location in Hungary or Poland
Perks & Benefits
- Health & wellness programs
#RemoteUK
#LI-MidSenior
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].
Top Skills
Ctms
Documentum
Edc
Etmf
Lms
Opentext
Qms
SaaS
Sharepoint
Veeva Vault
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