Team Manager - Erith Spoke

Location: Erith, Kent

If you have a drive for efficiency and precision, a full and valid UK driving licence and previous management experience, we want you in our Logistics team!

An integral part of Ocado’s success as an online grocery provider is the highly important Spokes that are responsible for the delivery of our customers’ orders. Within these spokes our Team Managers are the backbone of the operation, with their skills, knowledge and desire to help manage a successful spoke, in order to provide the best possible employee and customer experience of Ocado.

About the role 

The following tasks are not an exhaustive list of responsibilities for a Team Manager and are subject to change:

• To Manage the delivery operation team including recruitment, training and performance management of all of the spoke drivers
• Chairing meetings with our drivers including any absence, disciplinary and welfare meetings in line with Ocado policies
• To manage the site operations; ensuring all KPIs, targets and deadlines are met without disruption to the business
• Ensuring all health and safety measures are in place and followed and that all training requirements are met and up to date at all times

This role is for 40 hours per week, working a variation of 10 hour shifts on an any 4 days from 7 rotation, including some weekend working. 

About you 

The ideal candidate will shape and drive a world class employee experience and environment to attract and retain the right people and lead your teams to foster a culture of respect, identity, loyalty, trust and aspiration.

• You will also ensure KPIs are a vital focus across your site, including labour turnover, absence rates and engagement scores.
• You will continuously encourage self-improvement, training and development of your teams to support succession planning and aim to drive and develop initiatives that encourage site-wide engagement and enhance morale.
• Previous experience in conducting formal meetings, understanding and applying the relevant policies appropriately is desired. 
• Strong verbal and written communication and numeracy skills are a must and a passion for dealing with people and a focus to achieve employee satisfaction.
• Knowledge of food safety standards and compliance are preferred and previous experience in a spoke/warehouse or logistics environment are highly desirable. 

 What do I get in return? 

At Ocado Logistics, we offer competitive salaries and so much more: 

• Up to 7% matched pension contributions after three months of service
• Employer-funded medical insurance after three months of service 
• Enhanced digital GP service for you and your dependents
• Tools for your health and wellbeing including a network of Wellbeing Champions
• High street shopping and restaurant discounts including 15% off Ocado.com

We know that life outside of work is important to you, so we have a range of policies in place including 30 days work-from-anywhere and the option to buy additional holiday. What's more, many of our teams enjoy hybrid working and flexible hours so you can manage your own schedule.

If you want to become a career contender, there’s plenty of opportunity for progression, as  87% of our salaried roles are filled by internal colleagues! 

About Ocado Logistics: 

Here at Ocado Logistics, our people, technology and customers work side by side supporting the amazing communities we serve. We're all in it together - not afraid to roll up our sleeves and get stuck in. 

Our people are incredibly diverse and come from all walks of life with different stories and experiences. We are proud that we are a disability-confident employer, we prioritise inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for employees with disabilities.

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status. 

Closing Date: 00:00 Monday 30th September 2024 - Due to the fast paced nature of our business, this vacancy may close sooner.

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