Office Services Team Leader

Office Services Team Leader

Salary: £33,840 per annum, plus company benefits

Location: London, EC4N 8AF

Contract: Full Time, Permanent

Shifts: 37.5 hours, Monday to Friday 07.30 – 16.00 (1 hour lunch unpaid)

Work model: Fully onsite

Williams Lea seeks an Office Services Team Leader to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

The Office Services Team Leader is responsible for overseeing the daily operations of the London-based office, supporting the Office Manager. This includes managing services such as Reprographics, Post Room, Archives, and Stationery. The Office Services Team Leader ensures that the office environment is well-maintained to the highest standard, with all workspaces equipped with the necessary resources and equipment. Working with a high degree of autonomy, the Office Services Team Leader relies on their experience, proactive approach, and sound judgment to plan and achieve operational goals effectively.

The Office Services Team Leader will assist the Office Manager in managing productivity, quality, continuous improvement, and personnel-related matters, this includes assisting the Office Manager with staff development and ensuring a supportive, engaging, and effective workplace culture. Supervisory duties, such as conducting performance reviews, managing holiday and sickness absences, and overseeing health and safety within the team, are also integral to the role.

Overall aim of the role:

• Assist the Office Manager in areas such as productivity, quality and continuous improvement
• Liaise with the Senior Operators and operators over any issues or change in process
• Implement changes and improvements
• Induction of new starters
• Ensure policies and procedures are met in every instance
• Actively delegate and manage work to ensure best practice is maintained in all areas
• Effectively follow up all Client related concerns and queries
• Be a key deputy in the absence of the Office Manager.
• An earlier start time may be required from time to time at the request of the client.

Key responsibilities

• Meet and wherever possible exceed targets and expectations set, on an individual and team basis
• Undertake any reasonable duties as requested by Office Manager
• Be responsible for the day to day running of the team
• Ensure that the workload and team is staffed correctly i.e. absence and holidays
• Conduct and manage onsite training needs
• Monitor staff attendance and timekeeping and respond to issues
• Management of absence process and procedures making sure cover is in place in all areas
• Liaise regularly with the Senior Operators to give updates on workflow, deadlines and problems so that Client requirements can be effectively managed
• Conduct Team meetings and regular 1-2-1 sessions, ensuring effective communication
• Support the Office Manager with all Annual and Interim reviews
• Relate accurate information to users on progression of their work
• Ensure the team is working efficiently and effectively to complete the SLA's
• Investigate errors within the team and provide a full written report to the Office Manager
• Arrange fortnightly management information to be given timely to the Office Manager
• Support colleagues and work as a team in order to achieve the best results for the clients
• Able to represent and communicate issues on behalf of the Office Manager

Personal attributes

• Ability to lead a Team with previous supervisory experience
• Experienced in delivering office services in a corporate environment
• Good knowledge of reprographic and mail procedures, process and equipment
• Ability to operate at all levels within the organisation
• Exceptional communication skills
• Confident and with a professional, business-like manner
• Ability to work under pressure, maintaining accuracy and delivering against timescales
• Customer focus, consistently in tune with the aims and objectives of the business
• Excellent time management and Organisational skills
• Delegation skills and ability to carry out delegated functions/tasks/projects
• High level of confidentiality in management of staff
• Drive for results, able to meet deadlines and prioritise tasks
• An understanding of an employer’s statutory and 'best practice’ Health & Safety requirement
• Strong administration skills and fully conversant with Microsoft packages such as Word and Excel

Rewards and Benefits:

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com.

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