Credit and Collections Manager

Job Description
Credit and Collections Manager
London, UK
Monday - Friday, 8am - 5pm
3 X 2 Hybrid
As a Global Accounts Receivable Manager, you will manage a portfolio and team to reduce delinquency while maintaining the highest standards of customer service. Someone who is highly organized and thrives in a fast-paced environment will do well in this position. Our most successful employees are service oriented and work well as team players.
Some of the things you will you be doing

• Provide strategic and tactical leadership for Global Accounts Receivable while delivering superior customer service
• Responsible for developing and maintaining relationships with both internal and external customers
• Create and enable results-driven, continuous improvement culture within the team that looks to win and deliver upon the mission of the company
• Meet performance goals and targets for efficiency, and quality
• Review staff's performance, coach/develop and assess training needs
• Assisting account managers in the identification, acquisition, and retention of customers
• Ensuring that customer relations are maintained at a high level
• Review Key Performance Indicator trends and develop plans for improvement
• Apply proactive and innovative leadership to issues impacting payment timeliness

What technical skills, experience and qualifications do you need?

• Qualified Member of the Chartered Institute of Credit Management preferred
• Strong leadership skills with ability to work in a fast paced, change management environment
• 2 Years Leadership experience in a customer focused collections environment,
• Strong interpersonal and collaboration skills
• Able to form, foster, and maintain strong positive business relationships across multiple business areas
• Ability to influence and negotiate with both internal and external customers
• Able to work independently as well as across functional team structures
• KPI reporting experience
• Strong attention to detail
• Effective Oral and Written Communications Skills
• Strong Relationship Management skills
• Proven ability to translate business strategy into measurable objectives

#LI AM-1 #AccountsReceivable #CharteredInstituteofCreditManagement #Hybrid #CSCCareers
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.
CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.

• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work.
• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
• As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.