Supports the Transit Bus Customer Service and Support Program Manager by coordinating warranty and aftermarket activities. Responsibilities include tracking tasks, dependencies, schedules, budgets, resources, risks, proposals, inventory, catalog orders, repair programs, product issues, and technical updates. The role collaborates cross-functionally with customer service, engineering, and operations teams; implements service tools, dashboards, processes, and standard operating procedures; and supports financial, technical, production, and sustainment program objectives.
Job Description
The Task Manager supports the Customer Service & Support Program Manager in ensuring that warranty and aftermarket programs for our Transit Bus business are executed effectively and a high level of customer support is delivered to our customers. This role focuses on coordinating daily activities related to material forecasting and catalog order processing, inventory management, establishing and executing repair and remanufacturing programs, proposal activity (including maintaining catalog price lists) and managing product issues and technical updates for fielded products.
Key Responsibilities:
Our growing business is located in the Greater Binghamton area which is home to several sports teams, shopping centers, a growing downtown, the State University of New York at Binghamton, several large healthcare employers and some of New York's top-ranked school districts. The area enjoys a rich heritage with multiple diverse communities with local cuisine and festival celebrations. From the area to an hour out there is access to hiking, skiing, lakes, waterparks, casinos, golfing, camping, and vineyards. A 9/80 work schedule gives employees a great opportunity to experience all that the region has to offer and provides a balanced work and family lifestyle.
Required Education, Experience, & Skills
Preferred Education, Experience, & Skills
Pay Information
Full-Time Salary Range: $88189 - $149922
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems, Inc.
BAE Systems, Inc. is a defense, aerospace, and security company headquartered in Falls Church, Virginia, with more than 40,000 employees worldwide. We serve, supply, and protect those who protect us. As one of the most geographically diverse international defense companies, we deliver a full range of products and services spanning air, land, maritime, space, and cyber, including advanced electronics, intelligence solutions, and dedicated customer support.
Our culture is performance-driven and values-led, built on curiosity, creativity, and collaboration. Purpose isn't a tagline here. It's what drives us. We're developing breakthrough technologies that defend national security and make a lasting impact on our communities and our planet. When you join BAE Systems, you're not just building a career. You're contributing to a mission that truly matters.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.
The Task Manager supports the Customer Service & Support Program Manager in ensuring that warranty and aftermarket programs for our Transit Bus business are executed effectively and a high level of customer support is delivered to our customers. This role focuses on coordinating daily activities related to material forecasting and catalog order processing, inventory management, establishing and executing repair and remanufacturing programs, proposal activity (including maintaining catalog price lists) and managing product issues and technical updates for fielded products.
Key Responsibilities:
- Support the Program Manager by organizing, executing, and monitoring assigned tasks.
- Track progject status, dependencies, and resource needs; escalate risks or delays to Program Management promptly with recommendations to resolve.
- Develop and execute on proposals, budgets, and schedules with Program Management oversight
- Work closely with customer service representatives, engineering, and operations teams to ensure timely resolution of product or technical issues.
- Assist in implementing new customer service tools, dashboards, processes, and standard operating procedures.
- Ensure consistency in communication and execution across all assigned tasks and support channels.
Our growing business is located in the Greater Binghamton area which is home to several sports teams, shopping centers, a growing downtown, the State University of New York at Binghamton, several large healthcare employers and some of New York's top-ranked school districts. The area enjoys a rich heritage with multiple diverse communities with local cuisine and festival celebrations. From the area to an hour out there is access to hiking, skiing, lakes, waterparks, casinos, golfing, camping, and vineyards. A 9/80 work schedule gives employees a great opportunity to experience all that the region has to offer and provides a balanced work and family lifestyle.
Required Education, Experience, & Skills
- 4 Years of Experience.
- Associates degree in a technical or business-related discipline..
- Highly developed collaboration and communication skills with demonstrated success partnering with cross-functional teams.
- Ability to develop and track progress of tasks related to financial, schedule, or technical program objectives.
- Experience with ERP systems (SAP, Oracle, Infor, etc.) and data visualization tools (Power BI, Tableau, Excel).
- Strong organizational skills and attention to detail with the ability to manage multiple concurrent tasks.
- Proactive approach to problem-solving and supporting process improvements.
Make decisions using sound judgment while complying with policies, procedures, and appropriate principles.
Preferred Education, Experience, & Skills
- Experience with production, transition to production, and/or sustainment programs.
- Experience with cost account management and bid and proposal activity
- Ability to interpret engineering documentation, BOMs, and service bulletins.
- Bachelor's degree in a technical or business-related discipline.
Pay Information
Full-Time Salary Range: $88189 - $149922
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems, Inc.
BAE Systems, Inc. is a defense, aerospace, and security company headquartered in Falls Church, Virginia, with more than 40,000 employees worldwide. We serve, supply, and protect those who protect us. As one of the most geographically diverse international defense companies, we deliver a full range of products and services spanning air, land, maritime, space, and cyber, including advanced electronics, intelligence solutions, and dedicated customer support.
Our culture is performance-driven and values-led, built on curiosity, creativity, and collaboration. Purpose isn't a tagline here. It's what drives us. We're developing breakthrough technologies that defend national security and make a lasting impact on our communities and our planet. When you join BAE Systems, you're not just building a career. You're contributing to a mission that truly matters.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.
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