Job Description
COSTAR GROUP – SYSTEMS SUPPORT SPECIALIST - LONDON
OVERVIEW
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
CoStar is the global leader in commercial real estate information, analytics and news. Commercial Real Estate industry professionals around the globe use CoStar to access the most comprehensive data to make decisions with confidence. CoStar delivers immediate, verified commercial real estate information on over 5.9 million properties across every market.
Learn more about CoStar.
RESPONSIBILITES
- Provide guidance, assistance, coordination and follow up on client questions, problems, or malfunctions of all systems applications, hardware and software, installed and maintained by the company.
- Participate in telephone support rotation providing support to users in offices across the Group via remote assistance tools.
- Assist in user account administration, including onboarding/offboarding and access control.
- Document problems and solutions in the Service Desk ticketing system.
- Maintain an inventory of IT assets and assist in lifecycle management.
- Contribute to knowledge base development for recurring issues and support documentation.
- Inform management of potential problems and identifies problem trends.
- Install hardware and peripheral components such as monitors, keyboards, printers etc.
- Install, configure, maintain and upgrade computer hardware and software.
- Provide videoconference administration and support as needed.
- Escalate complex problems to senior IT staff or specialized teams as needed.
- Any other duties and special projects as assigned.
QUALIFICATIONS
- Bachelor’s Degree or equivalent experience.
- A track record of commitment to prior employers.
- Experience in corporate IT or Service Desk role.
- Proficiency with Windows and macOS environments.
- Experience supporting Active Directory, Azure and Microsoft Office 365.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to lift/move equipment up to 20 kgs.
- Additional languages are desirable (French, German, Spanish or Italian)
- O365 Administration experience.
- Basic understanding of networking concepts (TCP/IP, DNS).
- IT certifications (CompTIA A+, Network+, Microsoft MTA/MCSA, etc.).
- Experience supporting mobile devices such as iPads, iPhones, etc.
WHAT’S IN IT FOR YOU?
Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. As well as having an outstanding working environment based in the Blue Fin or one of our key UK-wide hubs. Other perks include full private medical cover, dental cover, Life Assurance and member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay and much more!
At CoStar, we recognise the positive value of diversity and promote equality. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions and beliefs. However, we particularly encourage applications from women, disabled and Black, Asian and Minority Ethnic (BAME) candidates, as these groups are underrepresented throughout the commercial real estate industry
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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
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